Responsibilities

• You'll join Brand Creative, working closely with our Principal Brand Designer to produce high-caliber design across multiple workstreams.
• You'll design ads and social graphics that expand Help Scout's brand awareness into new audiences — layouts built to stop the scroll and perform across formats.
• You'll contribute to bigger brand builds, like our new editorial content hub and sub-brands (including our podcasts), helping push them forward alongside the team.
• You'll partner with Product Marketing to make product content visually compelling across channels.
• You'll balance bite-sized, fast-turnaround assets with steady progress on larger projects, breaking work into manageable chunks.
• Over time, you'll grow into shaping the brand system itself as your craft deepens.

Requirements

• You're a stellar visual designer honing your craft, with a keen eye for composition, typography, and detail.
• You're curious and consultative — you see feedback from teammates and cross-functional partners as a gift that's critical to your work's success.
• You bring motion and web design chops alongside strong static fundamentals, and you're fluent in Figma.
• You communicate clearly and lean on async techniques to move multiple projects forward at once.
• You know when to leverage AI and other time-saving approaches, and you're comfortable breaking work into manageable chunks.
• You embrace ambiguity and find ways to create clarity — for yourself and your teammates.

Benefits

• Competitive salary and an internal, transparent salary formula based on market data
• Flexible time off – you choose the holidays and vacations that make sense for you
• 12 weeks of fully paid parental leave for all new parents, including adoption and foster care
• A home office stipend to help you get set up and productive
• A co-working stipend up to $300 a month if you choose to work out of your house
• A yearly professional development stipend of $1,800 to help you grow in your craft
• If you’re in the U.S. or Canada, we offer top tier health insurance for you and your dependents.