Company overview

Help Scout is the support platform that helps 12,000+ businesses delight and retain more customers across all their support channels. On LinkedIn, you’ll find everything we’re learning along the way—from front-line customer service insights to tips on customer-first culture, with some laughs sprinkled in for good measure. Hit follow to join thousands of support pros and leaders at customer-centric brands who are learning, sharing, and growing together.P.S. Ready to give Help Scout a try? Start now with a free account 👉 https://www.helpscout.comThe customer experience is simple and training staff is painless, but Help Scout still has all the powerful features you need to provide great support at scale. With best in-class-reporting, an integrated knowledge base, 50+ integrations and a robust API, Help Scout lets your team focus on what really matters: your customers.Help Scout is trusted by 12,000+ customers in over 140 countries, including Buffer, GrubHub, AngelList, and Timbuk2.Try for Free 👉 https://bit.ly/HS_FreeTrial
Founded in 2011
Boston, Massachusetts, USA
284 employees (21 in marketing)
55% recommend to a friend
49% positive business outlook

Salaries

Typical salary range

$230,000 – $250,000

/ yr

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People

Headcount trend

Company growth over the last 12 months

Headcount +12.3% year over year

Audience

Monthly website visitors
295.5K
Month over month-6.8%
Quarter over quarter-0.6%
Top sourceDirect (46.7%)
Ad budget per month$11.4K
Average search rank42.2
Traffic source mix
Direct
46.7%
Search
43.2%
Referral
6.9%
Social
2.4%
Paid referral
0.7%

LinkedIn followers

Follower count and growth

Total followers

33K

12-mo growth

+31%

Monthly growth

+1.8%

News

Links