Responsibilities

• Role Objectives: - Assumes accountability and ownership of marketplace commerce search program successes and failures (Amazon, Walmart, Target, Criteo, Instacart, Staples, etc.) - Owns the strategy and planning process as well as activation of e-retail search programs - Monitors performance in order to leverage learnings for future strategic recommendations - Interfaces with other team members to share ideas, communicate service offerings, and to identify and deliver new solutions for clients - Keeps management apprised of key client opportunities, potential risks and other key nuances which affect the health of the business - Directs the workflow of all client programs, including initiation of projects across departments - Reviews client deliverables for quality and ensures that recommendations and work product are sound and viable - Creates digital account strategies and plans for each client - Provides excellent communication via phone, emails and direct contact - Effectively creates and delivers client presentations and provides thought leadership to clients - Commands data analysis of key metrics to identify, recommend and implement changes for increasing the performance of client programs - Responsible for client billing and coordinating AR and AP with finance - Meets specified deadlines - Embraces and encourages a culture based on teamwork, collaboration, and intellectual curiosity - Adopts stated account management standards and program management best practices - Assists in training, mentoring, and developing team members - Assists in the development and documentation of best practices for improving operational efficiencies within the team and the group