Responsibilities

• Assist the Community Manager with the overall operational and financial success of the residential property and exceeding resident service standards.
• Focus on the leasing, marketing and resident retention program of the property.
• Assist with the management and development of the residential staff for personal and professional growth and ensure high employee job satisfaction.
• Accompany pre-designated office hours at each community location to ensure operations are functioning effectively.
• Financial: Support the Community Manager in meeting/exceeding budget by achieving occupancy and rental rate goals, controlling expenses through inventory control, accurately and timely reporting of payroll, prompt collection of revenue, initiating and collecting Unlawful Detainer procedure when necessary.
• Inspections of each apartment unit during check-in & checkout, ensuring owners’ assets are protected.
• Aid in accurate preparation and processing of leasing forms, maintenance orders, rent collection, bookkeeping, and company reporting.
• Management, Recruiting & Staff Development: Assist Community Manager with interviewing potential on-site employees; support overall operations by promoting positive resident relations, handling resident complaints, and rent collections; in absence of the Community Manager, supervise, motivate, and direct staff by promoting teamwork to achieve a common goal.
• Property Appearance/Upkeep: Keep the property in a neat, clean, and well-maintained condition; daily exterior and interior inspections to assure curb appeal, maintenance, cleanliness and security procedures are being followed.
• Customer Service: Maintain the property to meet company standards for resident satisfaction and ensure a responsible person is available for building emergencies at all times; accurate preparation and processing of all leasing forms, maintenance orders, rent collection, and company reporting.
• Perform other duties as needed.

Requirements

• Educational: High school diploma or GED required.
• Experience: One plus years of residential management or customer service experience or a combination of education and experience.
• Physical & Cognitive: Ability to lift, push and pull up to 40 pounds.
• Driving: Driver must have a valid driver’s license and acceptable motor vehicle record with company insurance carrier.
• Driver must have reliable means of transportation.
• Driver must have the ability to be insurable at standard rates for driving.
• Driver must provide proof of personal auto liability insurance when using vehicles for company business.
• To be hired, candidates will be required to successfully complete a background investigation and a drug screen.
• Essential Mental Alertness Requirements: Work in a constant state of alertness and safe manner; Ability to perform tasks involving high levels of cognitive function and judgment; Not mentally or physically impaired from any cause that can adversely affect ability to safely and competently perform the duties of the position; Ability to take prompt and appropriate response to operating conditions; Ability to work in an unfatigued state; Ability to accurately gauge lengths of time and distance; Ability to quickly store and recall instructions in one’s short-term memory; Ability to concentrate; Ability to cope with sudden changes in surrounding and/or emergency situations and/or alarms; Demonstrated caring, committed and concerned attitude about safety.