Responsibilities

• Aligns facility alumni plan with corporate alumni strategy.
• Ensures a smooth alumni experience with a documented customer journey map (what the experience should look like once completing treatment).
• Plans, coordinates, and promotes alumni and community events, including quarterly and annual alumni reunions and sponsored outings or events such as a bowling, movie night, Superbowl celebration, etc.
• Promotes events effectively in the alumni/family networks and the surrounding communities. Manages and updates an events calendar on the website in coordination with VP of Digital Strategies.
• Collects alumni data upon/prior discharge and ensures the process to alumni status is smooth. Manages alumni data, updating in Salesforce and other directories as needed. Analyzes alumni data for findings and opportunities, as needed.
• Develops and implements a communication system utilizing phone, text, email, facility app, and any other channel available to follow-up and support program for facility alumni.
• Tracks and logs all outreach in Salesforce database.
• Creates and curates content, comments on posts, celebrates milestones, etc. Identifies and promotes any potential facility alumni advocates self-selecting in the CaredFor app.
• Provides Alumni social media and web support, creates custom content to engage with alumni community, collaborates with Digital team on posting.

Requirements

• High school diploma or equivalent required.
• Bachelor’s Degree in Business, Behavioral Health, Marketing, or related field preferred.
• One or more years’ experience in the addiction and/or mental health treatment field preferred.

Benefits

• The Aviary Recovery Center offers a comprehensive benefit plan and a competitive salary commensurate with experience and qualifications.