Responsibilities

• Promote Emerald Nursing and Rehab Columbus through community outreach, marketing efforts, and relationship building.
• Develop and maintain strong relationships with hospitals, clinics, discharge planners, case managers, social workers, community organizations, and other referral sources.
• Serve as a positive and professional representative of Emerald Nursing and Rehab in the community.
• Attend community events, networking opportunities, referral meetings, and outreach activities as needed.
• Follow up on referral opportunities and maintain consistent communication with referral partners.
• Track referrals, admissions, census trends, and follow-up opportunities.
• Provide facility tours to potential residents, families, referral partners, and community members.
• Create a positive, welcoming, and supportive experience for potential residents and families.
• Assist with developing marketing materials, social media content, and facility promotional efforts.
• Support census growth through consistent outreach, follow-up, and relationship development.

Requirements

• Be outgoing, confident, and comfortable connecting with people.
• Demonstrate professionalism and a positive attitude.
• Be dependable and maintain regular scheduled attendance.
• Complete assignments in a timely and organized manner.
• Communicate clearly and confidently with families, staff, referral sources, and community partners.
• Work cooperatively with all departments.
• Be comfortable working independently and as part of a team.
• Handle multiple priorities in a fast-paced environment.
• Maintain a professional appearance and represent the facility well.
• Enjoy building relationships and creating community connections.

Preferred

• Bachelor’s degree in healthcare administration, social work, marketing, business, psychology, or a related field preferred.
• Equivalent combination of education and experience may be considered.
• Prior experience in long-term care admissions, skilled nursing admissions, healthcare marketing, sales, community relations, or referral development preferred.
• Knowledge of Medicare, Medicaid, Managed Care, HMOs, insurance verification, and reimbursement processes preferred.
• Experience with PointClickCare or other electronic health record systems preferred.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k)
• Paid Time Off
• Supportive leadership team
• Fun and team-focused work environment
• Opportunity to grow in healthcare leadership
• Meaningful work where you truly make a difference