Responsibilities

• Manage the end-to-end setup, trafficking, and launch of direct-sold and programmatic advertising campaigns across multiple platforms and formats.
• Coordinate campaign requirements with Sales, Client Success, Pricing, Product, Engineering, and Revenue Operations to ensure accurate implementation and timely launch.
• Review campaign details, creative assets, targeting, pacing, and tracking specifications to confirm alignment with insertion orders and media plans.
• QA ad server setups, order management entries, CRM records, creative assets, and tracking tags to identify and resolve errors before and after launch.
• Monitor delivery, pacing, and performance metrics to identify risks, raise issues early, and support optimization and revenue-at-risk management.
• Analyze campaign reports and operational data to evaluate delivery, troubleshoot issues, and support accurate performance and billing-related decisions.
• Implement creative assets, tracking tags, and ad code across display, native, and HTML-based placements while maintaining accuracy and compliance with specifications.
• Document workflows, campaign statuses, exceptions, and process updates to support consistency, handoffs, and adherence to SOPs.
• Troubleshoot campaign and ad-serving issues, including trafficking errors, delivery discrepancies, and basic HTML or tag-related problems, and escalate when needed.
• Use AI-enabled tools, where available, to streamline routine campaign review, reporting, and issue triage tasks while applying human judgment to validate accuracy and prioritize work.

Requirements

• Bachelor’s degree in Marketing, Advertising, Business, Communications, Analytics, or a related field, or equivalent practical experience.
• 3 to 5 years of experience in ad operations or digital advertising operations
• Remote-US role (Remote-US eligibility)
• Equivalent practical experience

Benefits

• Along with health and financial benefits, athenistas enjoy perks specific to each location, including commuter support, employee assistance programs, tuition assistance, employee resource groups, and collaborative workspaces — some offices even welcome dogs.
• We also encourage a better work-life balance for athenistas with our flexibility. While we know in-office collaboration is critical to our vision, we recognize that not all work needs to be done within an office environment, full-time. With consistent communication and digital collaboration tools, athenahealth enables employees to find a balance that feels fulfilling and productive for each individual situation.
• In addition to our traditional benefits and perks, we sponsor events throughout the year, including book clubs, external speakers, and hackathons. We provide athenistas with a company culture based on learning, the support of an engaged team, and an inclusive environment where all employees are valued.
• Learn more about our culture and benefits here: athenahealth.com/careers