Responsibilities

• Work independently with input from manager as needed to manage a portfolio of existing customer accounts assigned to the account manager to maintain and grow sales in order to achieve the customer’s goals.
• Determine and implement optimum marketing and sales outreach strategies on an account-by-account basis to ensure customer is aware of offerings of interest pertinent to their specific needs.
• Develop long-term relationship with the customer to address their needs as they arise. Act as the single point of contact to handle customers’ individual needs.
• Works closely with internal technical teams and client services to present our offering and close business, facilitating CDA and MSA process as appropriate
• Taking the lead to resolve conflicts and provide solutions to customers reaching out to internal resources as appropriate
• Report on the status of accounts and transactions on a monthly basis to sales leaders
• Ability to present territory performance to internal teams as required
• Set and track sales account targets, aligned with company objectives. Report monthly.
• Develop business plans to grow the accounts on account-by-account basis and monitor against the goals of the plan on a quarterly basis. This includes developing KPIs for the territory to demonstrate success in growing territory business. Pivoting the plan based on changes in customer need as pertinent.
• Provide voice of customer feedback and market intelligence to internal product management and marketing stakeholders

Requirements

• Bachelor’s degree in life sciences or technical background in drug discovery related disciplines. Master’s degree preferred.
• Minimum 3+ years in inside sales/account management or a similar customer-facing role
• Proven work experience as a sales account manager in the life sciences or in a similar customer-facing role
• Technical depth sufficient for sales development in drug discovery
• Sales skills to manage and develop accounts – negotiation skills, customer management, price leveraging, etc.
• Hands on experience in sales and an ability to deliver excellent customer experience preferred
• Knowledge of CRM software and MS Office
• Ability to manage time for highest return to the business.
• Understanding of sales performance metrics and how to analyze data for reporting purposes.
• Drug discovery knowledge/ experience

Preferred

• Excellent communication and negotiation skills
• An ability to deliver projects and answer inquiries on time.
• Business acumen with a problem-solving attitude
• Strong communication and presentation skills
• Analytical capabilities using standard data management tools – BI, excel, etc.
• Drive to success
• Problem solver

Benefits

• Excellent full-time benefits including comprehensive medical coverage, dental, and vision options
• Life and disability insurance
• 401(k) with company match
• Paid vacation and holidays