Responsibilities

• Assist in planning and execution of multiple client projects and strategies, collaborating with cross-functional teams to ensure quality project deliverables and seamless client communication
• Problem solving for client requests, issues and consistently gathering feedback to ensure full client satisfaction
• Ability to have business conversations with various client stakeholders to ensure we know their goals and KPIs
• Preparing agendas for internal and external meetings, ensuring the team and client are up to date on projects, deliverables, and timelines
• Running external client meetings, providing updates on reporting and performance, communicating key deliverables, and following up on action items
• Diligently record notes in internal and external meetings, ensuring accurate and detailed action items are recorded for internal teams and clients. Sending organized follow-ups in a timely manner.
• Assign, track progress of, and follow up on tasks and deadlines in ClickUp (project management software)
• Proactively and effectively communicate internally and externally via multiple channels such as email and Slack
• Schedule and coordinate recurring client meetings and internal meetings as necessary
• Create and establish internal processes and procedures with an ability to innovate for our company

Requirements

• 1-3 years experience in a similar Account Management role at a digital marketing agency or similar experience in-house
• Strong understanding of the digital marketing and paid media industry
• Driven and passionate learner who strives to improve each day
• Exceptional attention to detail with the ability to recollect client information across multiple functions and areas
• Strong interpersonal and communication skills, both written and verbal
• Ability to work collaboratively, show tenacity, and have a positive attitude
• Dedication to excellent customer service at an exceptionally high standard
• Did we mention attention to detail? If you get to this point in the job posting, please mention that you’re an Outlier in your phone interview
• Ability to join us in our office in Tempe (remote day available upon 90 days of successful employment)

Preferred

• Experience with project management software (ClickUp, Asana, Monday, Teamwork or similar) preferred

Benefits

• Health & Dental Insurance
• 401(k) + company match
• Life Time Fitness gym membership stipend
• Bi-weekly catered lunches
• monthly team building outings
• Competitive PTO + 1 week Holiday Break + Paid Holidays
• Ergonomic sit/stand desk + Mac or PC laptop (your choice)