Responsibilities

• Lead medium to large point-solution and multi-service accounts as the primary day-to-day contact and hands-on client account leader. Serves as a senior point of contact for both internal service teams and external clients; works with services teams to define program goals and strategy; monitors results and client business impact; builds client relationships; and manages account profitability, client health and renewals.
• Provide department leadership including: manage utilization for those in the coaching tree, contribute to department process improvement and innovation, and develop department training.
• Act as a strategic advisor to clients, providing expert guidance on marketing trends, opportunities, and best practices.
• Drive integration and collaboration across all teams to deliver outcome-driven integrated marketing solutions.
• Lead and participate in sales pitches for new business, with strong presentation skills that build confidence in the program and team.
• Proactively identify opportunities for account growth and work with clients and internal teams to develop and implement plans to capitalize on them.
• Coach junior Account Management team members, including Associate Account Directors and Senior Account Managers.
• Inspire, mentor and motivate team members to produce great work and develop competence.
• Demonstrate understanding of account and project profitability levers, including scoping, pricing, rates and staffing.
• Drive increased profitability of accounts over time.