Responsibilities

• Support day-to-day management of the Ford Pro digital experience account, ensuring deliverables are tracked, timelines are met, and internal teams have what they need to execute.
• Coordinate across creative, strategy, UX/UI, technical, and analytics teams to keep workstreams moving and aligned to scope.
• Maintain clear visibility into active projects, priorities, and deadlines across the full scope of Ford Pro work.
• Help manage intake of new requests, ensuring they are appropriately scoped, prioritized, and routed to the right team members.
• Support the preparation of status reports, timelines, meeting agendas, and recaps for internal and client-facing meetings.
• Track deliverables against the agreed Scope & Workstreams, flagging risks, delays, or scope creep early.
• Serve as a day-to-day point of contact for Ford Pro stakeholders on tactical questions, status updates, and deliverable coordination.
• Support the Ford Pro Business Lead and Program Director in preparing for client meetings, workshops, and strategic reviews.
• Build strong working relationships with Ford Pro marketing, digital, and web stakeholders to ensure smooth collaboration and responsiveness.
• Help ensure client questions, feedback, and requests are addressed promptly and routed to the appropriate internal owner.

Requirements

• 8-10+ years of account management, project management, or client services experience, ideally within a digital agency, marketing, or web development environment.
• Experience supporting web/digital experience programs, including site builds, optimization, UX/UI, and content workstreams.
• Strong organizational skills with the ability to manage multiple concurrent workstreams and shifting priorities.
• Excellent written and verbal communication skills; comfortable presenting status updates and coordinating across teams.
• Experience working with cross-functional teams (creative, strategy, UX, development, analytics).
• Familiarity with agency financial processes, including budget tracking, staffing plans, and scope management.
• Automotive or Ford experience is a plus but not required.
• Comfortable working in a fast-paced, matrixed client environment with multiple concurrent deliverables.

Benefits

• We offer a competitive benefits package, click WPP Benefits for more details.