Social Media Specialist

Responsibilities

• Develop, create and publish high-quality social media content aligned with organisational priorities and campaigns.
• Manage the day-to-day operation of ICE social media channels and online communities.
• Plan and maintain social media content calendars, ensuring timely and coordinated delivery of campaigns.
• Monitor, analyse and report on channel performance, providing recommendations based on data and audience insights.
• Identify opportunities to increase audience engagement, reach and brand awareness across all social platforms.
• Work collaboratively with teams across the organisation to support integrated marketing and communications activity.
• Support the development and implementation of long-term social media strategies.
• Monitor emerging social media trends, technologies and best practice, recommending and embedding innovative approaches where appropriate.
• Provide advice and guidance to colleagues on effective use of social media.
• Manage online reputation and identify, assess and escalate potential reputational risks where necessary.

Requirements

• Proven experience managing social media and digital communication channels.
• Experience creating, editing and publishing high-quality digital content across multiple platforms.
• Strong copywriting, editing and storytelling skills.
• Excellent knowledge of social media platforms, analytics tools and content management practices.
• Experience delivering successful social media campaigns and contributing to digital strategy development.
• The ability to interpret performance data and translate insights into actionable recommendations.
• Experience of online brand management and reputation monitoring.
• The ability to transform technical or complex information into engaging content for diverse audiences.
• Experience producing or commissioning visual and video-based content.
• Strong organisational skills and the ability to manage multiple priorities simultaneously.

Benefits

• 25 days annual leave plus Bank Holidays
• Shutdown over Christmas period
• Annual £100 allowance towards your well-being
• Discounted hot food from on-site Café bar.
• Up to eight per cent of salary contributed to a personal pension scheme.
• 24-hour employee support line
• Death in service benefit equivalent to four year’s salary
• Interest free season ticket loan
• Cycle to work scheme.
• Big Gym membership savings with the Gymflex scheme