Social Media Assistant

London, UK (Unknown)

Salary Not AvailableIntern/New GradFreelance

Posted 2 days ago

Job Summary

Own the planning, production and publishing of OFFICE and OFFSPRING’s short‑form video content, from concept through editing and performance review, while engaging the community and aligning with campaigns.

  • Coordinate content calendars and production timelines
  • Track engagement metrics and share learnings across the marketing team

Job Description

Responsibilities

  • Support the planning, filming and editing of short-form video content (Reels, TikToks, Stories) showcasing new product, trends and in-store activity.
  • Assist with organising and shooting content, including product, lifestyle and behind-the-scenes shoots.
  • Write engaging, on-brand captions and copy for organic social posts.
  • Help maintain a content calendar across all channels, ensuring posts are scheduled in line with trade priorities and campaign launches.
  • Source and edit imagery/video using tools such as Canva, CapCut or Adobe Creative Suite.
  • Monitor and respond to comments, messages and mentions across social channels in a timely, on-brand manner.
  • Flag customer service issues raised via social to the relevant team and follow up to ensure resolution.
  • Build relationships with followers and engage with relevant brand, customer and community content.
  • Escalate any negative sentiment, PR-sensitive comments or safeguarding concerns to the Social Media Manager promptly.
  • Keep across social media trends, platform updates and competitor activity, feeding ideas back to the team.

Requirements

  • Some experience creating content for social media, either professionally, through a placement, or via a strong personal/freelance portfolio.
  • Confident and comfortable appearing on camera, or directing others to do so.
  • Strong understanding of Instagram, TikTok and other key social platforms, including current features and best practice.
  • Basic video editing skills (e.g. CapCut, Adobe Premiere Rush, InShot) and design skills (e.g. Canva).
  • Excellent written communication skills with a good eye for tone of voice and brand consistency.
  • Highly organised, with the ability to manage multiple content pieces and deadlines at once.
  • A genuine interest in fashion, footwear and pop culture/social trends.

Preferred

  • Experience with scheduling tools (e.g. Sprout Social, Later, Meta Business Suite) is desirable but not essential.
Office Shoes logo

Office Shoes

OFFICE is a leading edge fashion footwear specialist, providing style conscious customers with innovative shoes to suit every occasion. We pride ourselves on our unique product range – created by our in-house design team and global brand partnerships, all of which are recognisable by their individuality, design and quality.OFFICE was first established in 1981 as a concession in the Capital’s department store of choice, ‘Hyper Hyper’. Our name was born from the fact we originally displayed our products on old office furniture; a quirky detail, which is representative of the brand to this day. We proved such a hit with London’s fashion scene that we opened our first stand-alone store on the Kings road in 1984. Since then we have continued to grow and acquire stores in some of the most celebrated shopping destinations across the UK and Germany.In 1996 OFFICE launched OFFSPRING a pioneering concept set to revolutionize the world of fashion sports retailing. OFFSPRING was the first sneaker store to fill the gap in the market for fashion sportswear, creating trainers with style at the forefront of their design. To this day OFFSPRING provides our customers with exclusive, limited edition styles, devised by collaborations with a multitude of must-have brands. OFFICE was acquired by Truworths International an investment holding and Management Company in December 2015. Truworths is a market-leading fashion apparel retailer in South Africa.The OFFICE Head Office team is based at our East London HQ, where a group of dedicated designers and buyers are consistently presenting pioneering and up-to-the minute trends. Our stores are filled with the best employees on the high street, who deliver passionate, inspiring and individual service to our customers every day. Today we have over 160 stores globally, and an evolving ecommerce platform, helping us to earn our reputation as a fashion leader on the British high street, as well as aiding our growth across the globe.

Founded in 1981
London, England, GBR
1.4K employees (35 in marketing)

Salaries

Social Media median pay in the United Kingdom

£37K/yr

Most pay falls between £31K and £44K. Based on 289 salaries.

See all Office Shoes salaries

Marketing Team

Marketing Team Size
35 (3% of company)
Marketing Roles Posted (Last 30 Days)
2

Traffic Signals

Monthly Visitors
3.9M
Monthly Google Ads Budget
$185
Traffic Source Mix
Search
49.8%
Direct
14.4%
Referral
4.4%
Social
3.4%
Paid
18%

Headcount Trend

Current headcount: ~1.4K
Office Shoes logo

Social Media Assistant

Office Shoes · London, UK · Unknown