Senior CRM Systems Officer

Responsibilities

• As Senior CRM Systems Officer , you will make a significant contribution to the realisation of our vision to become the best group of museums in the world by supporting Tessitura, ensuring that it is used to its full potential across the organization.
• You will encourage innovation and help SMG make the most of the system, improving the customer experience and equipping colleagues with better tools to place our audiences and audience insights at the heart of our work.
• You will also promote CRM and support organisation-wide cultural change, acting as a knowledgeable resource for ticketing and providing colleagues with improved tools to place visitors at the heart of our work.

Requirements

• substantial experience using Tessitura or another major CRM platform, along with advanced IT literacy and practical knowledge of database systems, data warehousing technologies, and SQL.
• You communicate effectively and professionally, and you enjoy collaborating with colleagues at every level while building strong, lasting relationships across multiple internal teams.

Benefits

• Meaningful work. We’re a mission-led organisation where the work you do supports us in Inspiring Futures.
• Career growth. We offer enhanced support with personal and professional development.
• Work/life balance. We offer 27 days annual leave in addition to bank holidays, along with flexible policies which support you and your home life.
• Healthcare cash plan. Digital health tools, gym discounts and cashback towards your everyday healthcare costs.
• Wellbeing. All our colleagues can access an employee assistance programme and other wellbeing support.
• Colleague networks. Our colleague-led networks are an informal forum for colleagues to come together to discuss topics of shared interest and lived experience. They create a space for people to exchange ideas, discuss best practice, socialise and build a sense of community.
• Enhanced contributory pension. To support you in saving for the future.
• Interest-free loans. When you need a little extra cash for life events or home improvements.
• Great discounts. Free entry to exhibitions, discounts in our shops and cafes, and access to other museums in the NMDC network.
• Open for All is one of the Science Museum Group’s five core values and sets out our important aspiration to be a place for everyone. We are working hard to understand our organisation better and to develop a culture that recognises and values different backgrounds, mindsets, skills, experience, knowledge, and expertise. By having greater diversity, we believe that we will be a stronger and better organisation, capable to continue to Inspire Futures.