Media & Campaigns Manager

Responsibilities

• Media Relations and Reputation Management: Lead day-to-day press office activity, ensuring timely, accurate and effective management of media enquiries, issues and opportunities. Build strong relationships with journalists, media outlets, influencers and external partners and provide media advice and communications support to senior leaders and subject matter experts.
• Campaigns and Content Delivery: Deliver earned communications campaigns that support FSCS’s strategic priorities, organisational objectives and public awareness goals. Identify and develop compelling stories, media opportunities and content, and work with agencies and partners to deliver communications activity that achieves measurable impact and audience engagement.
• Stakeholder Engagement and Influence: Support CEO and Executive media engagement by identifying opportunities that raise the profile of FSCS and its leadership. Build collaborative relationships across FSCS and with external stakeholders and contribute to strategic communications plans that ensure messaging is audience-focused, consistent and impactful.
• Insight, Evaluation and Continuous Improvement: Use media monitoring, evaluation and audience insight to assess the effectiveness of communications activity and inform future planning. Identify emerging trends, opportunities and risks, and adopt new approaches, technologies and AI-enabled tools to enhance communications effectiveness.
• Team Contribution and Leadership: Take ownership of communications projects and campaign delivery, working independently where required and ensuring activity is delivered to a high standard and against agreed objectives. Contribute to a collaborative, high-performing External Affairs team culture and deputise for the Senior External Communications Manager when required.

Requirements

• Experience within communications, media relations, public relations, journalism or a related communications environment.
• Strong media relations skills with experience managing press activity, media enquiries and external communications.
• Ability to identify, develop and deliver compelling stories and campaigns that engage target audiences.
• Excellent written and verbal communication skills with the ability to translate complex information into clear and engaging content.
• Strong stakeholder management and relationship-building skills with the ability to influence and collaborate effectively.
• Experience working in a fast-paced environment, managing multiple priorities and delivering high-quality work to tight deadlines, while maintaining high professional standards and attention to detail.
• Sound judgement and an understanding of reputational risk management.
• A self-motivated and proactive approach, with the ability to work independently, take ownership of activity and collaborate effectively as part of a team.
• Experience using data, insight and evaluation to inform communications planning and improve outcomes.
• A proactive, creative and audience-focused approach to communications.

Benefits

• Employer pension contributions from 9%-15%, dependent on your contributions and length of service.
• Life assurance, income and critical illness protection.
• Private medical and dental insurance.
• EAP and Virtual GP.
• 26 days’ annual leave plus bank holidays and the option to sell 5 or buy up to 9 additional days per annum to suit your lifestyle.
• Enhanced Maternity, Paternity and Adoption leave: 6 months’ full pay.
• Additional discounts and options to earn rewards to spend at your choice of retailer.