Marketing Technology Transformation Lead

Responsibilities

• Lead the completion of the Adobe Campaign Manager to Dotdigital transition and ensure replacement capabilities are fully operational.
• Own the transformation roadmap, priorities, dependencies and key decisions.
• Align teams across fundraising, marketing, data, technology and external partners to deliver programme outcomes.
• Lead business readiness, adoption and operational change activities.
• Establish clear governance, ownership and decision-making frameworks for the ongoing customer engagement capability.
• Ensure the programme delivers measurable improvements in supporter experience, engagement, retention, income and efficiency.
• Working alongside a Project Manager and specialist delivery teams, you will add value through providing direction, alignment, challenge and accountability, rather than personally managing every technical workstream.

Requirements

• Significant experience leading complex MarTech, CRM or customer engagement transformation programmes.
• A strong understanding of marketing automation, CRM, customer data and customer journeys.
• Experience leading cross-functional organisational and operational change.
• Excellent stakeholder management and influencing skills, including working with senior leaders and external partners.
• A pragmatic, delivery-focused approach with the ability to drive progress in complex environments.
• Commitment to Save the Children's vision, mission and values.

Preferred

• Experience with Dotdigital, Salesforce, Adobe Campaign or similar platforms.
• Experience in a charity, fundraising, membership, subscription or customer-focused organisation.
• Experience using technology and data to improve customer engagement, retention or lifetime value.

Benefits

• Generous Annual Leave – Starting at 27 days per year (pro rata for part-time employees) increasing with service up to 32 days, plus public holidays and our annual 'Save the Children Day'.
• Family Leave – Up to 39 weeks of maternity/adoption pay (including up to 21 weeks full pay) and paternity/adoption leave of 10 weeks full pay (plus statutory entitlement).
• Special Leave – Up to 10 days paid leave per year (pro rata) for urgent or exceptional personal circumstances, without using annual leave.
• Volunteer Leave – Up to 3 days paid leave per year to support volunteering and give back.
• Pension & Life Assurance – Helping you plan for the future with up to 7% employer pension contributions.
• Employee Discounts – Access thousands of deals across groceries, retail, tech, travel, fitness, and more.
• Health & Wellbeing Support – Including access to a 24/7 Virtual GP and Employee Assistance Programme and Counselling, eye care support, and seasonal flu vaccinations.