Business Technology Solutions Consultant- Marketing and Customer Experience

Responsibilities

• Partner with clients and cross-functional teams to shape customer engagement strategies and deliver innovative marketing technology, customer data, and customer experience solutions.
• Lead the design, implementation, and activation of customer engagement and data-driven solutions that address complex business challenges and drive measurable outcomes.
• Translate business objectives, customer experience goals, and marketing use cases into scalable technology and process solutions.
• Own project workstreams from strategy and solution design through implementation, activation, and performance measurement.
• Guide data integration, analytics, and customer data initiatives while ensuring alignment with broader business and technology objectives.
• Collaborate with architects, technical teams, and client stakeholders to develop solution roadmaps, validate designs, and drive successful delivery.
• Lead client workshops, requirements-gathering sessions, and solution discussions, serving as a trusted advisor to stakeholders.
• Manage project plans, risks, team coordination, and delivery milestones while maintaining high-quality client experiences.
• Mentor and coach junior team members, providing guidance on project execution, problem-solving, and professional development.
• Contribute to business case development, solutioning, proposal support, and thought leadership initiatives within the practice.

Requirements

• Bachelor's or Master's degree in Business Analytics, Computer Science, MIS, Engineering, or a related field with strong academic performance.
• 5-8+ years of experience delivering technology, customer data, marketing technology, customer engagement, or analytics solutions.
• Experience with customer data platforms (CDPs), marketing automation platforms, customer engagement technologies, or related data activation solutions.
• Experience leading complex projects or workstreams across solution design, implementation, activation, and outcome measurement.
• Strong understanding of customer engagement, customer experience activation, omnichannel marketing, customer analytics, and data-driven business solutions.
• Experience with data management, data integration, analytics, reporting, and cloud-based technology solutions.
• Demonstrated ability to translate business requirements into scalable technology solutions and actionable implementation plans.
• Proven success leading cross-functional teams, managing stakeholders, and driving end-to-end project delivery.
• Strong consulting, communication, presentation, and client relationship management skills.
• Exceptional analytical, problem-solving, and structured-thinking capabilities.

Preferred

• Preferred experience within pharmaceutical, biotech, healthcare, or life sciences organizations, with exposure to commercial, customer engagement, marketing, or customer data initiatives.
• Experience supporting business case development, solution strategy, proposal development, pre-sales activities, or client advisory engagements.
• Ability to simplify complex business and technology concepts and communicate them effectively to technical and non-technical audiences.
• Experience working within global, cross-functional teams and managing multiple priorities simultaneously.
• Willingness to travel as needed to collaborate with clients and project teams.

Benefits

• Perks & Benefits: At ZS, your growth matters. We offer a comprehensive total rewards package that supports your health and well‑being, financial future, time away, and professional development. With robust skills‑building programs, multiple career progression paths, internal mobility, and a deeply collaborative culture, you’ll have the opportunity to do meaningful work, expand your capabilities, and thrive as part of a global community. For details on total rewards in United States , visit ZS US office locations | Where we work | ZS .
• Hybrid working model: We are committed to giving our employees a flexible and connected way of working. A flexible and connected ZS allows us to combine work from home and on-site presence at clients/ZS offices for the majority of our week. The magic of ZS culture and innovation thrives in both planned and spontaneous face-to-face connections.
• Travel: Travel is a requirement at ZS for client facing ZSers; business needs of your project and client are the priority. While some projects may be local, all client-facing ZSers should be prepared to travel as needed. Travel provides opportunities to strengthen client relationships, gain diverse experiences, and enhance professional growth by working in different environments and cultures.