Responsibilities

• Own performance across all 8 media buying pods: results, standards, and consistency
• Set and enforce the operating standard: account structure, testing frameworks, creative volume, reporting quality
• Run performance management for pod leads: clear KPIs, weekly accountability, honest feedback
• Use our live churn prediction engine to spot at-risk accounts early and direct pod attention before clients feel pain
• Own escalations: when an account wobbles or a client pushes back, you're the senior voice in the room
• Drive capacity planning: which pod takes which client, when to split, when to hire
• Develop pod leads into genuine strategists using our eight-rung career ladder
• Run hiring for the department as the group scales
• Own onboarding of new buyers so quality is consistent from week one
• Build a culture where high performers want to stay and underperformance is addressed, not tolerated

Requirements

• 5-8+ years in paid media, agency or high-growth ecommerce
• Prior leadership of multiple teams or a department, not just a portfolio. This is the non-negotiable hire criteria alongside Meta depth.
• Deep Meta expertise, with strong working knowledge of TikTok, YouTube and Paid Search
• Proven track record on £100k+ monthly budgets
• Commercially literate: you read a P&L as comfortably as an ad account
• Demonstrable history of developing people and retaining clients
• Ownership mentality. Eight pods' results are your results. If that sentence excites you rather than scares you, apply.

Benefits

• 30 days holiday + bank holidays + your birthday off (41 days total)
• Fully remote
• Dedicated development budget and all training provided
• iPhone and MacBook provided
• Monthly team socials, all expenses paid
• Defined progression on the SPG career ladder