Guest Experience Executive

Greater London, Kensington and Chelsea, UK (Hybrid)

£30K/yr – £33K/yrEntry LevelFull time

Posted 4 days ago

Job Summary

Own end-to-end delegate registration, data integrity, and guest experience support across multiple systems, ensuring accurate data management, timely communications, and smooth event operations; you will own data entry, reporting, form and site updates, and on-site registration coordination.

  • Lead data maintenance across registration platforms and spreadsheets
  • Coordinate registration processing, communications, and on-site support
  • Support guest experience and event teams with admin and reporting tasks

Job Description

Responsibilities

  • Registration & Delegate Administration
  • Input, update and maintain delegate data across registration platforms, databases and spreadsheets.
  • Build and update registration forms and event websites using internal systems, with training and support provided.
  • Process registration requests, amendments and cancellations accurately and efficiently.
  • Assist with sending delegate communications such as registration confirmations, joining instructions and event updates.
  • Monitor shared inboxes and help respond to delegate queries in a professional and timely manner.
  • Data Management & Reporting
  • Maintain accurate records across multiple systems and databases.
  • Perform detailed data entry and validation tasks to ensure information is complete and correct.
  • Cross-check guest lists, rooming lists, transfer manifests and registration reports for accuracy.

Requirements

  • Good working knowledge of Microsoft Office, particularly Excel , Outlook and Word.
  • Comfortable entering, updating and managing data within databases or online systems.
  • Experience using spreadsheets to sort, filter and check data.
  • Confidence learning and working with event registration platforms, CRM systems or content management systems.
  • Administrative, office support and/or data-entry experience (including internships, placements or part-time roles).
  • Experience handling information accurately and confidentially.

Preferred

  • Previous experience using registration platforms, CRM systems or databases.
  • Experience with Monday.com or similar project management tools.
  • Experience supporting events, hospitality, registration processes or guest services.
  • Experience working with large datasets, guest lists or booking systems.

Benefits

  • Holiday starting at 22 days (plus Bank Holidays) increasing each year
  • A day off for your birthday
  • Access to Health Assured EAP
  • Employer pension contribution, 5% based on you making a personal contribution of 5%
  • 4 week sabbatical after 5 years’ service
  • Private Medical Insurance after 2 years’ service
  • Core hours
  • Hybrid working
  • Enhanced pay for emergency dependency leave and Maternity
  • A Training & Development Fund
Brand Brewery logo

Brand Brewery

brand brewery is an integrated, brand experience agency.Check out our new website: brandbrewery.co.uk Through our creative and strategic expertise and by working with a strong network of partners and affiliates, we are able to offer solutions for clients with budgets often in excess of £2 million. Delivering beyond the expected along with our ability to retain a personal relationship with our clients, is the key to our success. Our projects range from global employee engagement campaigns/worldwide conferences to sports sponsorship campaigns in the UK and from marketing collateral design projects to photography/film shoots. Working with us you will be exposed to the whole process from concept to conclusion.We encompass our values in everything we do whether it be for our clients, or our team: Add Value- Delivering purposeful contribution every step of the way, using passion to offer innovative and creative ideas. Be Connected- Creating meaningful connections with open and honest collaboration to forge lasting relationships. Take Ownership- Taking accountability whilst being pro-active and solution driven to stay ahead of the game. We offer the following benefits, to name but a few:- Holidays starting at 22 days a year (plus Bank Holidays)- A day off for your birthday- 5% employer pension contribution- Access to an EAP and in-house Mental Health First Aiders- Private Medical Insurance- Enhanced pay for dependancy and Maternity leaves- A Training & Development fund- Long service awards- We’re a dog friendly office

Founded in 2009
London, England, GBR
42 employees (8 in marketing)

Salaries

Posted range

£30K/yr – £33K/yr

Taken straight from the job posting.

See all Brand Brewery salaries
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Guest Experience Executive

Brand Brewery · Greater London, Kensington and Chelsea, UK · Hybrid