Responsibilities

• The agency relies on you to seamlessly connect strategy, execution, commercial growth, and client relationships. Here is a detailed breakdown of your day-to-day accountabilities:
• Goal Translation & Strategy Execution
• - Take multi-faceted client briefs and turn them into one harmonised growth engine—connecting SEO, Paid Media, Digital PR, and Creative Content so they amplify each other.
• - Act as the voice of the client inside our walls. You'll brief our internal specialists with passion and clarity, making sure every deliverable lands with maximum impact and real context.
• Client Partnership & Consultative Problem Solving
• - Become the go-to partner your clients rely on. Through proactive communication and genuine support, you’ll turn accounts into true fans (we’re aiming for 10/10 "Promoter" NPS ratings across the board!)
• - Use empathy, active listening, and critical thinking to read between the lines, solve challenges before they become problems, and guide tricky conversations with total grace.
• Commercial & Delivery Management
• - Keep projects gliding smoothly on time, on budget, and laser-focused on hitting performance goals.
• - Look for natural, value-led ways to expand client accounts, while steering SOWs and scopes to keep both the client happy and the agency profitable.

Requirements

• You’re a high-EQ collaborator who loves combining big-picture strategic thinking with smooth operational execution.
• We’re looking for someone who has previously excelled in a similar growth or client management role within an agency setting.
• You have a track record of driving amazing results for clients, managing cross-functional marketing teams, and confidently translating complex client needs into high-performing digital strategies.
• You know how to take siloed channels (SEO, Paid, PR, Content) and weave them into one harmonious growth roadmap.
• SOWs, scoping, pricing, and value-led account growth are second nature to you.
• You read between the lines, manage expectations with warmth, and turn technical marketing data into clear, compelling narratives.
• You love helping teammates grow, delegating effectively, and bringing people together around a shared goal.

Benefits

• Salary: £35k-£43k DOE
• Work/Life Balance: Flexible working, 4-day work week, and hybrid working available.
• Annual Leave: 28 days (ex., Bank Holidays) plus Birthdays, Charity day and company slowdown between Christmas and NY.
• Healthcare: Private Healthcare from Vitality.
• Breakfast Club and healthy snacks
• Weekly Wellbeing Sessions
• Access to trained Mental Health First Aiders (MHFA)
• Lunch & Learn and Brunch & Learn sessions
• Internal Training Opportunities -MHFA Training, First Aid Training, ED&I Training
• Endometriosis Friendly Employer