Global Social Content Manager

Responsibilities

• Help shape and deliver a best-in-class social strategy, transforming how our brands engage with consumers across social platforms.
• Operationalise the global social strategy into scalable, practical playbooks, toolkits, and ways of working for global and regional teams.
• Launch and scale our Social Hub model across brands and regions, embedding consistent social operating processes and standards.
• Support Regional leads, with reactive content requirements, efficiently and effectively.
• Lead end-to-end campaign delivery, day-to-day agency management, in-flight optimization, publishing schedules, and multi-market content calendars.
• Drive influencer and creator campaign governance while building active, highly engaged, and responsive online communities.
• Guard global social governance, ensuring adherence to brand strategy, tone of voice, responsible marketing, and regulatory requirements.
• Partner closely with Legal, Consumer Care, and Corporate Affairs to manage compliance and brand escalation protocols across markets.
• Lead agency content social reviews, i.e. “Walk the wall”, Annual Planning, North Star workshops, Brand Day.
• Lead social reporting dashboards, benchmarks, and optimization cycles to translate engagement data into actionable creative recommendations.

Requirements

• Highly engaged social brand builder, that has their finger on the pulse of culture.
• Hands-On Experience of managing active, high-volume social channels for a major consumer brand (FMCG/CPG) or at a top-tier digital/social 1st creative agency.
• Deep, expert-level understanding of modern social platforms (TikTok, META, Pinterest) and hands-on experience with enterprise suites (specificallySprinklr and FIT testing).
• Proven track record of running community management pipelines, executing real-time brand commentary, and driving organic engagement.
• Excellent organization skills to manage agency deliverable schedules, content calendars, influencer/creator vetting, and cross-functional asset approval pipelines.
• Ability to pull clean, accurate data, recognize performance trends, and translate metrics into clear, visual reporting dashboards.

Benefits

• Best-in-class learning and development support from day one, including access to our in-house Mars University.
• An industry competitive salary and benefits package, including company bonus.