Funding Operations & CRM Manager

Responsibilities

• Shape our CRM Future
• - Lead the development and optimisation of our CRM system.
• - Design and implement processes that improve efficiency, collaboration and insight.
• - Ensure high standards of data quality, governance and reporting.
• - Champion CRM adoption across the organisation.
• Drive Supporter and Partner Engagement
• - Develop and manage stewardship journeys for donors, funders, partners and supporters.
• - Ensure every stakeholder receives a professional, personalised and engaging experience.
• - Support the development of long-term relationships that increase loyalty and income generation.
• Turn Data into Action

Requirements

• Experience and confidence to managing complex systems and processes, including our current CRM, Salesforce.
• Strategic and big picture thinking to achieve our aims and ambitions
• Highly organised with excellent attention to detail.
• Confident communicator who can influence and engage colleagues at all levels.
• Passionate about creating outstanding supporter and stakeholder experiences.
• Analytical, curious and motivated by using data to drive improvement.
• Committed to helping us deliver greater social impact across our communities.

Preferred

• We value our core values: We Seek Out – We’re always looking for ways to do better.
• We Welcome – We include, respect, and support everyone.
• We Inspire – We believe in every person’s potential.
• We Speak Out – We advocate for what’s right.
• We Serve Others – We act with compassion and purpose.

Benefits

• 23 days annual leave (plus bank holidays), increasing to 38 days with 5 years’ service
• Wellbeing package (after passing probation): 24/7 GP access, health/dental cashback, Employment Assistance Programme
• Funded training, qualifications & career progression across YMCA services
• Quarterly Campfires – celebrating our impact across the organisation
• Discounted YMCA childcare & holiday clubs
• £500 refer-a-friend bonus
• Blue Light Card eligibility + 10% discount at YMCA Café and Malt Cross