Digital Account Manager

Responsibilities

• Lead planning and execution across all digital channels, managing campaigns from strategical planning to optimisation and in-depth post-analysis with complete independence (managing upwards to your manager for support).
• Manage multiple projects and priorities, delegating effectively, maintaining team workload balance and quality output.
• Oversee all account media plans and produce the bulk of client deck content (monthlies, quarterlies, RTBs/PCAs).
• Implement and troubleshoot more complex tagging/tracking across platforms and integrate reporting with clients owned systems where required.
• Maintain all team operational processes and ensure diligence here with no errors.
• Coordinate with offline teams for holistic planning and ensure campaigns integrate across channels.
• Manage weekly business level forecasting for all accounts whilst ensuring all other financial processes for your accounts are managed correctly.
• Identifying growth opportunities for your accounts that contribute to driving incremental agency revenue.
• Educate clients on industry developments such as AI, cookieless strategies, reporting source benefits/drawbacks, and emerging partners/platform opportunities, etc.
• Maintain strong client relationships and act as a trusted point of contact, building rapport and confidence.

Requirements

• A minimum of 3 years advanced hands-on, implementational and strategical experience across core digital channels and platforms
• Independent media agency experience
• Analytical skills with the ability to provide actionable insights that goes beyond dashboards
• Excellent Microsoft office skills, including Excel and PowerPoint
• Client-facing skills to build and maintain trust and rapport with stakeholders
• Experience in running full funnel campaigns and understanding of the cross-funnel relationship for long-term growth
• People management experience including development of juniors and the ability to manage upwards

Preferred

• Strong communication skills
• Ability to work well under pressure & multi-task large projects
• Data analytics and insight driven
• Forward and holistic level thinking that goes beyond digital as a silo
• People management
• Process and operations management
• Autonomous decision making
• Attention to detail & business acumen & forecasting
• Flexible & adaptive
• Empathetic & personable

Benefits

• What’s in it for you As well as working with some of the best people in the industry, we offer a competitive salary, a range of benefits, a huge focus on training and development with dedicated training time, partnerships with industry specialists, and the opportunity to progress and develop your career with the support of a fantastic team.