Digital Account Manager

London, UK (Hybrid)

£35K/yr – £41K/yrMid Level3+ years expFull time

Posted 4 weeks ago

Job Summary

Own and lead multi-channel digital campaigns from planning through optimization and post-analysis, while managing priorities, client relationships, and team development.

  • Lead end-to-end digital campaigns and cross-functional coordination
  • Develop client relationships, coach juniors, and drive growth opportunities

Job Description

Responsibilities

  • Lead planning and execution across all digital channels, managing campaigns from strategical planning to optimisation and in-depth post-analysis with complete independence (managing upwards to your manager for support).
  • Manage multiple projects and priorities, delegating effectively, maintaining team workload balance and quality output.
  • Oversee all account media plans and produce the bulk of client deck content (monthlies, quarterlies, RTBs/PCAs).
  • Implement and troubleshoot more complex tagging/tracking across platforms and integrate reporting with clients owned systems where required.
  • Maintain all team operational processes and ensure diligence here with no errors.
  • Coordinate with offline teams for holistic planning and ensure campaigns integrate across channels.
  • Manage weekly business level forecasting for all accounts whilst ensuring all other financial processes for your accounts are managed correctly.
  • Identifying growth opportunities for your accounts that contribute to driving incremental agency revenue.
  • Educate clients on industry developments such as AI, cookieless strategies, reporting source benefits/drawbacks, and emerging partners/platform opportunities, etc.
  • Maintain strong client relationships and act as a trusted point of contact, building rapport and confidence.

Requirements

  • A minimum of 3 years advanced hands-on, implementational and strategical experience across core digital channels and platforms
  • Independent media agency experience
  • Analytical skills with the ability to provide actionable insights that goes beyond dashboards
  • Excellent Microsoft office skills, including Excel and PowerPoint
  • Client-facing skills to build and maintain trust and rapport with stakeholders
  • Experience in running full funnel campaigns and understanding of the cross-funnel relationship for long-term growth
  • People management experience including development of juniors and the ability to manage upwards

Preferred

  • Strong communication skills
  • Ability to work well under pressure & multi-task large projects
  • Data analytics and insight driven
  • Forward and holistic level thinking that goes beyond digital as a silo
  • People management
  • Process and operations management
  • Autonomous decision making
  • Attention to detail & business acumen & forecasting
  • Flexible & adaptive
  • Empathetic & personable

Benefits

  • What’s in it for you As well as working with some of the best people in the industry, we offer a competitive salary, a range of benefits, a huge focus on training and development with dedicated training time, partnerships with industry specialists, and the opportunity to progress and develop your career with the support of a fantastic team.
The Kite Factory logo

The Kite Factory

4.0 Glassdoor

We’re The Kite Factory, the independent media agency built on Values and Velocity.Our values set the direction. Velocity drives the momentum. Together, they shape how we think, how we work, and how we help ambitious brands grow in a world that rarely stands still.Everything we do is built around one belief: the best media ideas are the ones that deliver business growth. That’s why we combine strategic thinking, creative ambition, and commercial accountability to create Ideas That Deliver - media solutions grounded in insight, executed with precision, and measured by real-world impact.Powered by our proprietary FlightDeckTM Intelligence platform, we help brands navigate complexity with greater clarity, faster decision-making, and smarter optimisation across the entire customer journey.From ambitious challengers to leading charities and household brands, we partner with organisations that want more than media delivery - they want a proactive growth partner.Independent by design. Accountable by nature. Built for measurable growth.

Founded in 2001
London, England, GBR
120 employees (39 in marketing)
100% recommend to a friend

Salaries

Posted range

£35K/yr – £41K/yr

Taken straight from the job posting.

See all The Kite Factory salaries

Marketing Team

Marketing Team Size
39 (33% of company)
Marketing Roles Posted (Last 30 Days)
1

Funding

Total Funding
$8.6M
Last Raise
$8.6M
Private Equity, 9 years ago

Funding History

  • Jul 2017
    Private Equity • $8.6M

Traffic Signals

Monthly Visitors
2.5K
Traffic Source Mix
Search
47.4%
Direct
42.9%
Referral
6.8%
Social
1.9%
Paid
1%

Headcount Trend

Current headcount: ~120

Recent News

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Digital Account Manager

The Kite Factory · London, UK · Hybrid