Responsibilities

• System administration: access levels, groups, companies, layout templates, SSO (Azure AD) configuration, and user lifecycle for internal and external (agency/partner) users.
• Governance: request queue architecture, custom forms and calculated fields, custom statuses, naming standards, and queue lifecycle management (launch, optimize, retire).
• Product ownership: maintain the platform roadmap and backlog; prioritize enhancements with stakeholders; own vendor relationship with Adobe (CSM/TAM, support escalations, release readiness).
• Adoption and change management: run the power user / Tiger team program; deliver training and onboarding; lead change comms for process and platform changes.
• Process alignment: consult with marketing teams to design and standardize intake and execution workflows before configuring them in the tool.
• Reporting: build and maintain dashboards for usage, adoption, and operational metrics; support historical reporting integrity through structural change.
• Partner with the Workfront Fusion / Integration Developer: own routing logic and form design that drive automations; act as comms lead during automation incidents.

Requirements

• Bachelor's degree and 3+ years of Communications, Marketing, Public Relations, or related work experience.
• Associate's degree and 5+ years of Communications, Marketing, Public Relations, or related work experience.
• High School Diploma or equivalent and 7+ years of Communications, Marketing, Public Relations, or related work experience.
• Completed advanced degrees in a relevant field may be substituted for up to two years (Master’s = one year, Doctorate = two years) of work experience.

Preferred

• 4+ years administering enterprise Adobe Workfront (Adobe Workfront Certified Expert - strongly preferred – not required).
• Demonstrated process design and change management experience in a large, matrixed marketing organization.
• Strong stakeholder management: comfortable facilitating workflow design sessions with senior leaders and skeptical teams alike.
• Experience with request queue architecture, custom forms, calculated fields, and Workfront reporting at scale.
• Familiarity with content supply chain concepts and adjacent Adobe stack (AEM Assets, Fusion) and associated tooling and AI capabilities that leverage content supply chain.
• Product owner or platform owner experience (backlog management, roadmap communication).

Benefits

• A highly competitive benefits package designed to support your success at work, at home, and at play.
• In addition, our highly competitive benefits package … (description referenced in pay section)