Web Content and Design Specialist

Holyoke, MA (Hybrid)

$66K/yr – $85K/yrMid LevelFull time

Posted 4 months ago

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Job Summary

Drive web content triage and cross-functional collaboration to maintain a cohesive, user-focused ISO digital experience.

  • Own triage of department requests and implement user-centered digital solutions.
  • Must-have: CMS, HTML/CSS, and WCAG accessibility knowledge from requirements.
  • Standout: Cross-functional teamwork with Corporate Communications, Digital Platforms, and IT to maintain ISO identity across web and mobile.

Job Description

Responsibilities

  • Triage incoming requests from departments across the organization, interpret needs, and implement solutions that uphold a consistent, user focused digital experience. The role is responsible for quality
  • Collaborate closely with Corporate Communications, Digital Platforms, and IT partners to identify improvements, support best practices, and enhance user experience across the ISO’s digital properties
  • Contribute to the creation, refresh, and maintenance of new and existing web pages and digital assets, reinforcing the ISO’s visual identity and ensuring cohesive presentation across web, mobile, employee communications, and social channels.

Requirements

  • Bachelor’s degree in related field preferred
  • Experience administering internal and external website content using content management systems
  • Graphic design and front-end website layout and design experience
  • Experience with web accessibility standards and applying WCAG principles
  • Various CMS applications including, but not limited to: Crafter and Liferay
  • HTML/CSS and web page design and layout
  • Graphic design knowledge, including supporting organizational branding
  • This employer will not sponsor applicants for work visas for this position (e.g., H-1B, F-1/CPT/OPT, O-1, E-3, TN, J, etc.)

Benefits

  • Hybrid work environment (2-3 days/week onsite)
  • Distance-based relocation assistance available
  • Robust benefits package, including:
  • Enhanced 401(k) and financial planning support
  • Tuition reimbursement and professional development
  • Wellness programs, including an onsite gym
  • Free coffee at our onsite cafe
  • Flexible work hours
  • Employee Business Networks
  • A stable, mission-driven workplace where your impact truly matters
ISO New England Inc. logo

ISO New England Inc.

Keeping the power flowing reliably and at competitive prices to the homes, businesses, and industries across the six diverse states of New England is a complicated, demanding, and ever-evolving job. Succeeding in our unique mission amid today’s rapidly evolving industry and operational challenges means attracting highly skilled, committed, innovative, and adaptable professionals from across a variety of competitive industries. Over 60% of ISO employees hold advanced degrees, and the ISO competes for top talent in high-demand fields not only with regional companies but with other grid operators and power companies across the US.

Founded in 1996
Holyoke, Massachusetts, USA
760 employees (17 in marketing)

Traffic Signals

Monthly Visitors
81.7K
Traffic Source Mix
Search
39.3%
Direct
51.7%
Referral
7%
Social
0.7%
Paid
1.1%

Headcount Trend

Current headcount: ~760

Marketing Team

Marketing Team Size
17 (2% of company)

Recent News