Responsibilities

• Be accountable for the end-to-end operational infrastructure across Sales Ops, Marketing Ops, Customer Ops, Creator Ops, Enablement, and Dev & Integrations, leading the team that delivers
• Own outcomes for pipeline mechanics, forecasting, territory design and assignment, lead routing, and deal operations across enterprise, mid-market, and growth segments
• Drive accountability for renewal and expansion operations across the client lifecycle, partnering closely with Client Services and Creator Success
• Establish and maintain the operational cadence (weekly performance reviews, monthly business reviews, quarterly planning cycles) with rigor and consistency
• Serve as the senior operational partner to the CRO, CMO, CFO, and cross-functional leadership on go-to-market execution
• Own revenue enablement strategy, ensuring sellers and go-to-market teams have the tools, content, training, and operational support to perform at their best
• Represent revenue operations at the executive table and in board-level operational narrative
• Be accountable for the tech stack (Salesforce, HubSpot, Clay, ChiliPiper, Nooks, Chorus, and more).
• Evaluate what's working, what's redundant, and what needs to changeDrive system consolidation, migration, and implementation projects that improve data quality, reduce operational friction, and unlock new capabilities
• Champion the redesign of processes that have scaled past their original design, from lead-to-opportunity handoffs through campaign operations workflows

Requirements

• 10+ years of progressive experience in revenue operations, sales operations, or business operations at a SaaS, marketplace, or technology company
• 5+ years leading operations functions at the senior manager, director, or VP level, including experience managing other managers and directors (manager-of-managers scope)
• Prior experience as a VP or senior-most operations leader at a high-growth technology company, or clear readiness to step into that level of responsibility
• Deep expertise across the full RevOps stack: pipeline management, forecasting, territory design, lead routing, renewal operations, and marketing operations
• Experience in revenue enablement: building or overseeing the programs, content, and operational support that make go-to-market teams effective
• Proven experience evaluating, implementing, and rationalizing technology platforms. You've made hard calls about what to consolidate, migrate, or retire
• Hands-on proficiency with Salesforce at an advanced level; experience with HubSpot, marketing automation, and sales engagement platforms
• Demonstrated use of AI tools in your operational work: concrete examples of building workflows, automations, or analyses using AI (Claude, ChatGPT, agent frameworks, or equivalent), beyond theoretical interest
• Strong financial acumen. Comfortable with bookings forecasting, ARR/MRR modeling, and unit economics
• Experience operating across multiple segments (enterprise, mid-market, SMB/growth) and multiple GTM motions

Preferred

• Experience in influencer marketing, creator economy, marketplace, or affiliate/performance marketing
• Familiarity with creator-side operations (HubSpot, creator lifecycle management, GMV attribution)
• Track record of building or scaling a Dev & Integrations or systems team within an operations function
• Experience with AI automation platforms (Gumloop, Zapier AI, or equivalent) and building agent-assisted operational workflows
• Background operating in a PE-backed or pre-IPO environment with board-level reporting expectations
• Experience with data enrichment and prospecting tools (Clay, ZoomInfo, or equivalent)

Benefits

• Additionally, all permanent team members are eligible to participate in various benefits plans as part of their overall compensation package.