Responsibilities

• Position Duties and Responsibilities:
• Client & Solution Leadership
• Serve as the senior technology voice for client engagements - translating needs into technical roadmaps and scalable solutions
• Act as a trusted advisor for marketing automation strategy, platform selection, and innovation
• Lead discovery sessions, solution workshops, and progress reviews with clients, translating business goals into technical execution
• Lead presales conversations by collaborating with new business and client strategy and services team members to respond to RFPs, create proposals, and engage in strategic sales efforts as the lead marketing automation technology voice
• Conduct regular client solution meetings to gather feedback, communicate progress, and address any concerns
• Team & Capability Development
• Lead, manage and mentor a cross-functional team of marketing automation professionals including solution architects, engineers, and campaign specialists.
• Lead knowledge-sharing, enablement, and career growth within the team.
• Drive continuous improvement in delivery methodology, process optimization, and platform governance.
• Drive strong delivery excellence – inspire and engage team members, ensure documentation, agile process adoption, and quality assurance practices

Requirements

• 10+ years of professional experience in a client-facing Salesforce technology role. Marketing Automation delivery experience required
• Deep expertise in Salesforce Marketing Cloud – Engagement, Account Engagement, Personalization, Intelligence – and Salesforce Data Cloud
• HubSpot and Braze expertise (preferred)
• Proven communicator that drives clarity, consistency, and quality
• Ability to thrive in a highly collaborative, fast-paced environment where the nature of the work can be variable, but the client focus never waivers
• Analytic mindset and problem-solving skills
• Exceptional client-facing and internal interpersonal skills. Self-starter, driven
• In-depth knowledge of Agile methodologies and frameworks
• Innately curious, solution oriented, and happy to dig in whenever called upon
• Lead a cross-functional team of marketing automation professionals including solution architects, engineers, and campaign specialists

Preferred

• Salesforce Marketing Cloud Email Specialist, Salesforce Marketing Cloud Admin and Salesforce Marketing Cloud Consultant certifications preferred
• Preferred expertise in HubSpot and Braze
• New Business solutioning experience – RFPs, Proposals, Presentations
• Experience scoping medium-large complexity Salesforce, HubSpot, and Braze projects
• Deep understanding of data privacy and protection practices (CAN-SPAM, CASL, EU Privacy Directive, DPR, blacklisting, etc.)

Benefits

• Medical, dental, and vision insurance
• Virtual mental health support
• Health Savings and Flexible Spending Accounts (including dependent care)
• Infertility and critical illness benefits
• 401(k) with generous 6–10% employer contribution
• Paid parental leave
• Tuition reimbursement
• Free parking and commuter support
• Note: Some benefits apply only to full-time employees.