Responsibilities

• Serves as an active member of Kane’s Leadership Team, participating in strategic planning, goal-setting, and decision-making.
• Contributes to agency-wide strategy related to growth, positioning, service offerings, resourcing, and operational excellence.
• Collaborates with leadership peers to align Client Services, Marketing, Business Development, and Operations.
• Models Kane’s values and leadership behaviors, reinforcing accountability, transparency, and trust across the organization.
• Owns and runs the Client Services function and Kane’s internal marketing efforts.
• Holds final decision authority related to client service delivery, resourcing, execution, and Kane marketing priorities.
• Is ultimately accountable for results across all Kane client accounts and Kane’s marketing performance.
• Sets expectations for how Kane delivers client service and presents its brand in the marketplace.
• Ensures a consistently high-quality, strategic, and responsive client experience across all accounts.
• Serves as senior escalation point for key client relationships and high-risk situations.

Requirements

• Senior-level experience leading client services, marketing, or integrated communications teams.
• Strong understanding of PR, marketing, brand strategy, and lead-generation systems.
• Proven people leadership, financial discipline, and strategic judgment.
• Comfort operating as a functional owner with final decision authority.
• Ability to balance client outcomes, agency profitability, and growth objectives.