Responsibilities

• Maintain and troubleshoot existing Cisco voice systems; analyze telecommunications requirements and plans, program and test telecommunication systems.
• Work with external vendors to identify faults and log circuit outages. Investigate hardware and software problems with voice/network devices and work with the manufacturers' support teams to resolve - ensuring the stability of the service.
• Monitor the health of the voice and UC infrastructure using an array of network monitoring and analysis tools.
• Assess the platform for any security vulnerabilities and manage the remediation, including any major upgrades where appropriate.
• Ensure proactive capacity planning, and that appropriate contingency/recovery plans are in place and maintained accordingly.
• Prepare and maintain technical platform related documentation.
• Assist in capturing data required for the design and implementation of new UC systems.
• Perform preventative maintenance (on-site and remotely) of all voice-related systems, including cable plant, firmware upgrades and platform level updates, monitor performance and carry out equipment repairs.
• Configure, verify and monitor system backups.
• Program the existing Cisco platform and maintain routing tables in the most efficient manner.
• Maintain and recommend security systems to protect against unauthorized access and analyze data to detect unauthorized usage and fraud.

Requirements

• Minimum of 5 years' in-depth experience in voice and network administration, preferably within a law firm and/or professional services environment
• Good level of proficiency in network protocols, design.
• Demonstrated knowledge of supporting IP and UC systems.
• Excellent knowledge of SIP, implementing Session Border Controllers and PSTN SIP trunking
• Cisco IPT accreditation (CCNA/CCNP Collaboration).
• Demonstrated knowledge of supporting a WAN and LAN network infrastructure. Switching and routing (Cisco), network diagnostic and troubleshooting skills

Benefits

• We offer a professional work environment with competitive compensation and comprehensive benefits.