Vice President, North America Business and Product Communications

Responsibilities

• Strategic Communications Leadership
• Set the vision and strategy for an integrated North America Business and Product Communications function spanning employee, executive, business, product, client and event communications.
• Develop and execute multiyear communications strategies aligned to Visa’s North America priorities, Visa 2030, business growth objectives and reputation goals.
• Serve as a senior strategic advisor to North America executives, translating complex business priorities into clear, compelling narratives for internal and external audiences.
• Build an integrated operating model across internal, external, executive, social, event and client communications to improve alignment and coordinated decision-making.
• Employee Communications and Engagement
• Lead North America employee communications, ensuring employees understand the region’s strategy, business priorities, client agenda, organizational direction and leadership vision.
• Develop leadership messaging, employee updates, town halls and organizational announcements that strengthen engagement, culture and understanding of Visa’s business impact.
• Use employee insights and feedback to improve communications effectiveness and connect employee storytelling to business, product and client priorities.
• Executive Communications

Requirements

• 15 or more years of communications experience with a Bachelor’s degree; at least 10 years with an advanced degree such as a Master’s, MBA, JD or MD; or at least 8 years with a PhD.
• Significant experience leading internal and external communications programs in a complex, highly matrixed organization.
• Proven experience advising senior executives and developing communications across internal, external, social, media and event channels.
• Demonstrated experience leading teams, developing talent and influencing across functions and geographies.
• Exceptional written, verbal and presentation skills, with the ability to translate complex business, product and market issues into clear, compelling narratives.
• Experience developing strategic communications programs that drive measurable business, reputational, employee engagement or stakeholder outcomes.

Preferred

• 18+ years of progressive communications experience, ideally across corporate, agency, financial services, technology, payments, policy or another highly regulated industry.
• Deep expertise in business, product, innovation and client communications, with the ability to connect product value propositions to client needs and market opportunities.
• Track record leading employee and executive communications at regional or enterprise scale.
• Strong executive presence and judgment, with the ability to counsel senior leaders, influence decisions and constructively challenge when needed.
• Ability to synthesize complexity, create clear narrative frameworks and operate with urgency, discretion and sound judgment.
• Inclusive, accountable and hands-on leader who develops talent and builds high-performing teams.

Benefits

• Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401(k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.