Responsibilities

• The VP of Accounts will own the health and performance of a client portfolio. That means knowing what each client is trying to accomplish, what we owe them, what is working, what is not working and what must happen next.
• You will lead account managers, strengthen client relationships, guide strategy, improve retention and make sure our internal teams are aligned around clear definitions of winning.
• You will oversee client strategy, quarterly planning, reporting, account health, scope management and proactive communication.
• You will work with internal content, PR and digital teams to make sure the right work is being done, on time and tied to the client’s business goals.
• You will identify issues before they become major problems and create plans to protect the relationship.
• You will also look for opportunities to grow accounts when there is a clear business case.
• What you will own
• You will lead a portfolio of client accounts and be responsible for retention, client satisfaction, strategic direction and account performance.
• You will manage and coach account managers, helping them become stronger leaders, communicators and operators.