Responsibilities

• You will lead a portfolio of client accounts and be responsible for retention, client satisfaction, strategic direction and account performance. You will manage and coach account managers, helping them become stronger leaders, communicators and operators. You will oversee client strategy, quarterly planning, reporting, account health, scope management and proactive communication. You will work with internal content, PR and digital teams to make sure the right work is being done, on time and tied to the client’s business goals. You will identify issues before they become major problems and create plans to protect the relationship. You will also look for opportunities to grow accounts when there is a clear business case.
• What we are looking for
• We are looking for someone with 7+ years of agency, marketing, communications or account leadership experience, including experience managing client relationships and leading a team. You should be confident running senior-level client conversations, giving clear feedback, solving hard problems and building systems that improve execution. You should be organized, direct, thoughtful and highly accountable. You should be able to read a client situation quickly, understand what matters and move people toward action.
• You do not need to be the loudest person in the room, but you do need to be a leader. You need to care about standards. You need to be comfortable having hard conversations. You need to believe that details matter. You need to give a shit.

Requirements

• 7+ years of agency, marketing, communications or account leadership experience, including experience managing client relationships and leading a team. You should be confident running senior-level client conversations, giving clear feedback, solving hard problems and building systems that improve execution. You should be organized, direct, thoughtful and highly accountable. You should be able to read a client situation quickly, understand what matters and move people toward action.

Preferred

• Franchise experience is a major plus, but not required.