Responsibilities

• Fulfillment Leadership: Oversee The Entire Media Operations Team Including Director of Media Operations, Customer Success Manager, LeadMail Specialist, Content Production Manager, Automations & Technology Manager
• Ensure Projects Are Delivered Effectively Across Google Ads, Google LSA, Meta Ads, Cold email campaigns, Content production, Website development, Automation systems
• Client Oversight: Oversight for Tier 1 client accounts; Lead onboarding calls for high-value clients; Manage client escalations and retention situations; Ensure clients receive Consistent reporting and communication; Monitor client satisfaction and retention
• Team Leadership: Conduct 1:1 meetings with department leaders; Train and mentor team members; Monitor team workload and operational capacity; Ensure deadlines and client deliverables are met
• Operational Systems: Improve onboarding systems and client experience; Maintain and refine internal SOPs; Improve internal communication structures; Oversee reporting cadence and fulfillment metrics; Help build scalable operational systems
• Business Growth Support: Work with the founder on growth strategy; Support large client acquisition opportunities; Provide insights that improve sales collateral and positioning; Identify new platforms or services aligned with our ideal clients
• What You’ll Do

Requirements

• Candidates should have 10+ years of combined media, marketing, or business experience.
• Ideal Candidates Will Have Experience With
• Managing digital marketing or media teams
• Paid media platforms such as Google Ads or Meta Ads
• Leading operational teams in a marketing or service-based company
• Project management and operational systems
• Client relationship management
• Preferred Experience
• Marketing agency leadership experience
• Experience Scaling Operations In a Growing Company
• Knowledge of marketing automation and CRM systems

Preferred

• Leadership Traits We Value
• Strong systems thinker
• Calm under pressure
• Excellent communicator
• High accountability
• Team-oriented leadership style
• Strategic problem solver
• Sales or business development experience (a plus)
• Experience with lead generation systems