Responsibilities

• Strategic Leadership & Member Experience: Provide executive leadership for FMEC’s communications, marketing, member services, energy solutions, key accounts and external relations functions
• Develop strategies that strengthen member trust, improve service accessibility and support FMEC’s commitment to safe, reliable and affordable electric service
• Lead public-facing teams and programs, including member communications, account support, billing, energy solutions, key account engagement and member-impacting technology improvements
• Establish performance measures to evaluate program effectiveness, member engagement and service improvements
• Communications & External Relations: Oversee FMEC’s brand, member communications, media relations, public messaging and community engagement efforts, including communications during major outages or member-impacting initiatives
• Represent FMEC with members, board members, elected officials, policymakers, community leaders, industry partners and other external stakeholders
• Support government relations activities in coordination with MREA, NRECA and Dairyland Power Cooperative
• Monitor legislative, regulatory and industry developments affecting FMEC and advise leadership on related risks, opportunities and member impacts
• Energy Solutions & Economic Development: Provide executive oversight for energy efficiency, rebate, load management, distributed generation and related member programs
• Build relationships with commercial, industrial and institutional members through a strong key accounts program

Requirements

• Bachelor’s degree in business, marketing, communications, public policy, or related field required; advanced degree preferred
• Minimum of seven (7) years of progressively responsible experience in marketing, communications, member/customer service, external affairs, energy programs or a related field, including at least three (3) years of leadership experience. Electric cooperative, utility or related industry experience preferred
• Executive-level leadership experience with the ability to guide teams, programs and organizational priorities
• Strong understanding of marketing, communications, member engagement and public relations strategies
• Demonstrated ability to guide an organizations digital presence, including website content, social media strategy, email communications, digital advertising and online member engagement
• Knowledge of electric utility programs, including energy efficiency, load management and distributed generation
• Ability to build effective relationships with members, employees, board members, policymakers, community partners and industry organizations
• Strong strategic planning, decision-making and problem-solving skills
• Excellent written, verbal and presentation skills, including the ability to represent FMEC in public and professional settings
• High level of professionalism, executive presence, discretion and sound judgment

Preferred

• advanced degree preferred

Benefits

• Health and Dental insurance + employer HSA contribution
• Life insurance
• Generous 401(k)
• Paid Vacation, Sick and Holiday time
• Robust Wellness Program
• Hybrid work option; 1 day/week work from home
• VoliPay (Volunteer Program)