Responsibilities

• Act as the senior relationship lead for Hagerty’s internal marketing partners, serving as a trusted advisor and primary point of accountability for creative engagement.
• Proactively partner with marketing leaders to understand business objectives, campaign goals, audience needs, and success metrics.
• Translate complex business needs into clear creative briefs and strategic direction for creative teams.
• Working with the VP, Group Creative Director, strive for true creative excellence, ensuring our ideas and execution stand out from a sea of sameness
• Ensure work aligns with Hagerty’s brand, voice, and strategic priorities while meeting timelines and expectations.
• Oversee the end-to-end creative workflow—from intake and prioritization through execution, delivery, and post-launch evaluation.
• Balance competing demands across teams and initiatives, setting clear priorities and managing expectations at the executive level.
• Lead and develop a team of creative and project managers responsible for day-to-day stakeholder management.
• Establish best practices for creative intake, briefing, reviews, and approvals.
• Coach teams to operate as strategic partners—not just order-takers—while maintaining positive, solution-oriented relationships.
• Build scalable systems and frameworks that enable the creative organization to operate efficiently and predictably.
• Define service models, SLAs, and engagement norms for working with internal marketing teams.
• Use data and insights to continuously refine processes, resource planning, and workload management.
• Represent creative management perspectives in leadership forums, aligning creative capacity with business priorities.
• Clearly communicate tradeoffs, risks, and recommendations to senior leaders.
• Influence cross-functional decision-making to ensure creative investment delivers meaningful business impact.

Requirements

• 12+ years of experience in account management or marketing leadership, ideally with experience at a nationally-known creative agency or large-scale in-house environment.
• A portfolio of award winning, business driving work that reflects both personal creative excellence and the elevation of work through others.
• Proven experience operating at a senior level with executive stakeholders.
• Charismatic, you’ll persuasively represent ideas to sell them in.
• Deep understanding of how creative, marketing, and brand teams work together to drive famous work, and in turn, business results.
• Strong strategic thinking paired with exceptional organizational and communication skills.
• Ability to lead through influence, diplomacy, and clarity in highly collaborative environments.
• Experience managing teams, workflows, and competing priorities at scale.