Responsibilities

• Act as primary contact to clients, continually fostering client-agency relationships to build trust and become a valuable resource to clients
• Provide strategic guidance to clients on an ongoing basis on program strategy and executive visibility in partnership with our specialists; anticipate and address clients’ needs
• Lead account team(s) in working effectively and in the best interest of client(s)
• Troubleshoot client problems as they arise; seek senior management input whenever appropriate
• Motivate team members by promptly reviewing work and providing constructive feedback; encourage the team to take advantage of training and development opportunities ; fostering an environment for growth
• Represent agency and work in client-integrated agency meetings, helping to troubleshoot and identify opportunities for collaboration
• Demonstrate proficiency in writing and editing materials including programs, proposals, press materials, byline articles, speeches, correspondence, reports, etc.
• Strive to develop the best communication and presentation skills possible to articulate ideas to clients, colleagues, and others effectively
• Manage account financials including budget allocation and control, client billing, supplier invoicing, and purchase orders; ensure team billability and account profitability
• Work with account team(s) to build incremental business

Requirements

• Bachelor’s degree in Communications, Public Relations, Journalism, English, Marketing, or a related field preferred.
• Minimum of 8 years of large agency and/or public relations experience, ideally within the Retail space
• Demonstrated record in building strong client relationships and delivering programs that exceeded anticipated results
• Proven track record in growing business
• Demonstrated experience as a team leader
• Direct experience in building and managing teams and interfacing with integrated agency teams