Responsibilities

• Lead Employer Brand PR: In partnership with the People team, drive awareness of Twilio as a great place to work by spotlighting the company’s people, values, and culture through proactive external storytelling.
• Own External CAO Communications: Design and execute a comprehensive external communications strategy for Twilio’s Chief Administrative Officer, inclusive of media opportunities, thought leadership, speaking engagements, and LinkedIn social presence.
• Manage Partner and Customer PR: Work closely with Twilio’s Partner and Customer Marketing teams to identify external storytelling opportunities highlighting Twilio’s customers and partners. Proactively pitch media on how Twilio’s customers and partners use the platform to deliver exceptional customer experiences.
• Lead Social Impact PR: Working closely with Twilio’s Chief Social Impact Officer to develop thought leadership content and secure media coverage spotlighting Twilio.org and the thousands of social impact organizations that use Twilio’s products to make a lasting impact across the globe.
• Support Financial Communications: Support Twilio’s quarterly earnings, acquisition, and industry investment announcements by working closely with the company’s Investor Relations team.
• Collaborate Cross-Functionally: Lead PR programs and drive media relations, including proactive press outreach, by collaborating with stakeholders across internal teams and external agency partners.

Requirements

• 10+ years of experience in corporate communications, executive communications, or public relations, ideally within a high-growth or enterprise technology environment.
• Exceptional media relations , with a demonstrated ability to successfully pitch and place stories in top-tier business and technology outlets – even in the absence of hard news.
• Proven track record of directly supporting and advising C-suite leaders in high-stakes, fast-moving environments.
• Strong writing, editing, and storytelling skills with executive judgment and the ability to capture a specific leader's authentic voice.
• Strong business acumen and financial communications experience , ideally with a publicly traded company.
• Strategic and systematic thinker who can establish high-level narratives and execute them with tactical precision.
• Exceptional organizational skills with a calm-under-pressure demeanor and the ability to manage competing priorities on tight timelines.
• Strong collaborative skills , with a proven ability to work with multiple cross-functional partners simultaneously.

Preferred

• Active practitioner of AI: Strong interest in how artificial intelligence is transforming public relations and communications, with a willingness to lead change and build innovative workflows using AI tools.
• Familiarity with enterprise technology: A solid baseline understanding of cloud communications, API technologies, data platforms, and the customer engagement landscape.
• Experience managing executives’ social media presence (e.g., LinkedIn) with an eye for digital engagement trends.
• Experience working inside a fast-paced agency environment as well as in-house.

Benefits

• Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.
• This role may be eligible to participate in Twilio’s equity plan and corporate bonus plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave.