Vice President, Client Experience

New York City, NY (Hybrid)

$150K/yr – $165K/yrSenior Level9+ years expFull time

Posted 9 days ago

Job Description

Responsibilities

  • Strategic Leadership & Client Counsel: - Lead and manage strategic programs to ensure the team delivers exceptional client service and impactful results. - Act as a trusted advisor to clients, providing proactive counsel (both written and verbal) and adapting communication styles to various audiences, including executives.
  • Integrated Campaign Management: - Oversee the integration of all account work across earned media, influencer relations, social media, and traditional media platforms. - Develop and implement innovative social brand strategies that align with overarching marketing objectives. - Collaborate with internal and external teams to execute seamless, multi-channel media campaigns and ensure alignment with client strategies. - Monitor industry trends and emerging technologies to enhance client offerings and deliver cutting-edge solutions.
  • Performance Measurement & Analytics: - Define key performance indicators (KPIs) and implement measurement and reporting methods to assess the success of campaigns and initiatives. - Collect, analyze, and present data on media and social campaign performance to clients and internal stakeholders.
  • Team Leadership & Development: - Provide leadership to team members, fostering a culture of excellence, collaboration, and continuous improvement. - Mentor and coach team members, helping to develop their skills, expertise, and career growth. - Manage team resources effectively, ensuring alignment with client budgets, timelines, and deliverables. - Promote accountability and oversee billability and client profitability.

Requirements

  • 9+ years of experience in a related field
  • Experience integrating large, multi-faceted account teams
  • Experience building and overseeing large-scale product launches
  • Proven ability to lead an integrated team and drive the development of integrated big ideas/business solutions
  • Ability to identify and drive opportunities
  • Proven client thought-partner and collaborator
  • Established leader who has grown talent through mentoring, providing constructive feedback, and inspiring best work with staff in local and remote offices
  • Strong business acumen and ability to drive business growth
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Golin Ketchum

We are an industry-leading global public relations agency, creating change that matters for our clients and our people. The kind of change that earns attention and shapes culture to build business. Fiercely ambitious, fundamentally kind.

2.3K employees (505 in marketing)

Salaries

Posted range

$150K/yr – $165K/yr

Taken straight from the job posting.

See all Golin Ketchum salaries

Headcount Trend

Current headcount: ~2.4K
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Vice President, Client Experience

Golin Ketchum · New York City, NY · Hybrid