Responsibilities

• Assist in the organization, direction, and operation of food service operations at Pipestem Resort State Park.
• Focus on the management and operation of the Bluestone Dining Room and conference center banquet/event coordination.
• Maintain high standards of food and beverage quality, service, and marketing to maximize profits.
• Plan and direct the department to meet daily needs of the operation; plan menus, develop recipes, establish price points and effective cost controls to prevent waste fraud and abuse.
• Ensure compliance with health, safety, and sanitation regulations.
• Prepare meals that consistently meet the standards of the operation and guest expectations.
• Manage planning and implementation of banquet and conference center food and beverage needs, including organizing and directing event staffing assignments, buffet or plated service arrangements, beverage service compliance, and set up/post-event breakdown and cleanup in accordance with park policies and safety standards.
• Interview, train, supervise, counsel, and mentor approximately 50 food service workers.
• Develop and maintain staffing schedules based on forecasted business levels, event bookings, seasonal demand, and budgeted labor targets, adjusting staffing in real time to meet operational needs while controlling overtime and unnecessary labor costs.
• Oversee opening and closing procedures, cash handling, POS system management, reservation coordination, table assignment, guest flow, and resolution of guest concerns or service issues in a professional and timely manner to maintain a high standard of customer satisfaction.