Responsibilities

• Serve as the primary point of contact for clients regarding TikTok Shop strategy and performance.
• Lead regular client check-ins, including weekly updates and monthly KPI performance reviews.
• Translate client goals into clear growth strategies and operational plans.
• Provide proactive recommendations to improve GMV, conversion rates, and overall shop performance.
• Manage expectations and ensure transparent communication on timelines, deliverables, and results.
• Oversee the daily operations of client TikTok Shop accounts.
• Ensure all listings, pricing, inventory, and promotions are properly maintained.
• Monitor shop health metrics and resolve operational issues quickly.
• Coordinate with internal teams to ensure seamless execution of campaigns and promotions.
• Implement best practices for product merchandising and shop optimization.

Requirements

• Minimum 2+ years of experience managing TikTok Shop or social commerce operations.
• Strong understanding of the TikTok Shop ecosystem, creator partnerships, and affiliate programs.
• Experience managing multiple clients or accounts simultaneously.
• Strong analytical and data interpretation skills.
• Excellent communication and client management abilities.
• Highly organized with the ability to manage multiple priorities in a fast-paced environment.
• Self-starter with a strong sense of ownership and accountability.

Preferred

• Experience working in an influencer marketing or social commerce agency.
• Strong network of creatives or affiliates within the TikTok ecosystem.
• Experience launching or scaling creator affiliate programs.
• Familiarity with social commerce tools and reporting platforms.