Responsibilities

• Producing a high volume of SMS/MMS communications for various clients;
• Assisting in the development and implementation of online fundraising and communications strategies, including the design and management of text message communications calendars;
• Delivering top-tier customer service to product sales clients, ensuring their needs are met with precision and care;
• Facilitating the onboarding process for new clients as it relates to product buys or strategic services;
• Working with writers, designers, and technical experts to generate top-notch, engaging content;
• Assessing and identifying opportunities by working closely with client teams to assess buy needs, identify new opportunities for growth, and pinpoint potential for product renewals or recurring buys;
• Working with client teams, including technology and creative, to assist in managing resources and project timelines; and
• Ability to communicate with and provide top-quality customer service to clients, including regular reporting, results analysis, content recommendations, and invoicing.

Requirements

• Experience contributing to text messaging programs at scale, preferably for political campaigns or nonprofits;
• Experience with texting platforms such as Scale to Win, Switchboard, Tatango, or Mobile Commons;
• Ability to juggle multiple projects in a deadline-driven environment;
• Strong writing and communication skills;
• Experience contributing to project plans to achieve fundraising and communications goals;
• Passion, energy, and excitement for progressive and philanthropic causes and all things digital;
• Ability to collaborate on a team both internally and externally;
• Background in digital communications, organizing, fundraising, and/or marketing.