Responsibilities

• Co-architect and implement scalable creative operations systems that streamline end-to-end workflows across design and marketing stakeholders.
• Lead the transformation of creative process maturity, establishing clear intake, prioritization, feedback loops, and measurement frameworks.
• Proactively identify and eliminate bottlenecks, inefficiencies, or redundancies in creative delivery.
• Own and manage creative production timelines, trafficking, and deliverables, rolling up sleeves to support execution.
• Serve as operational support to the in-house creative team, ensuring smooth daily execution while planning for long-term scale.
• Oversee the effective execution of creative productions, shoots, and events, and ensure maximum usage, creative asset production, and value is extracted from productions.
• Build and maintain robust capacity and resource planning models that align team bandwidth with business priorities.
• Partner with creative and marketing leads to forecast needs and adjust in real-time based on shifting demand.
• Develop and manage a flexible network of freelance talent, production vendors, and creative agencies to augment internal capabilities.
• Evaluate and implement right-fit partnership models based on creative complexity, speed, and scale.

Requirements

• 6+ years of experience working in a Creative Operations role in-house or at a creative agency
• Ideally has had creative agency experience and understands the nuanced differences in creative orgs, skill sets, and specific disciplines.
• Experience working in a fast-paced environment, especially on multiple brands at one time
• Detailed understanding of design, copy, video, and digital best-practice guidelines.
• Strong understanding of different marketing platforms with regards to creative deliverables
• Budget management and optimization experience.
• Social Media and Digital first production expertise is highly desired.
• The desire to build strong relationships across the organization and with external partners/agencies; demonstrates solid interpersonal and intrapersonal skills
• Expert level communication and problem solving skills
• Leads as a team player, with the ability to manage projects aligned with cross-functional departmental goals

Preferred

• Experience with creative agency environments is a plus
• Experience with AI tools and automation in creative operations is desirable

Benefits

• We offer benefits to eligible employees including medical, dental, retirement, and generous leave policies.
• Flexible vacation, generous parental leave, and wellness-related offerings.
• Mental wellbeing, physical health and financial planning resources, plus engaging perks and discounts.