Responsibilities

• Design and deliver technical training programs covering product architecture, system design, installation, and calibration.
• Facilitate workshops, certification programs, onboarding sessions, and partner education initiatives.
• Build technical capabilities across dealers, distributors, and integration partners.
• Serve as a subject matter expert and technical resource for the North American market.
• Provide technical consultation on system design, product selection, and project planning.
• Engage directly with luxury clients, architects, designers, consultants, and integration partners.
• Translate technical solutions into compelling customer benefits and exceptional listening experiences.
• Support business development efforts and contribute to project conversion.
• Lead system setup, commissioning, calibration, and performance optimization efforts.
• Support flagship installations, experience centers, and demonstration spaces across North America.

Requirements

• Required experience with high-end 2-channel audio systems and custom installation environments.
• Demonstrated expertise in system design, installation, commissioning, and calibration.
• Experience delivering technical training, workshops, and partner enablement programs.
• Strong troubleshooting, problem-solving, and communication skills.
• Ability to confidently engage with luxury clientele, architects, designers, consultants, and integration partners.
• Ability to travel extensively throughout North America to support client engagements, training, installations, and brand activations.

Preferred

• Experience supporting events, demonstrations, activations, or customer experiences preferred.
• Experience within luxury audio, premium consumer electronics, custom integration, or high-end AV environments strongly preferred.

Benefits

• bonus programs, comprehensive health and welfare benefits, a 401(k) plan, plus exclusive perks designed to support your wellbeing, and a generous employee discount where you can immerse yourself in our products and experiences.