Responsibilities

• Build demos, technical presentations, solution guides, FAQs, competitive positioning, and enablement material for internal and external audiences.
• Translate customer onboarding pain points into clear product requirements, technical collateral, and field guidance.
• Partner with product and engineering teams to improve onboarding workflows, integration experiences, and cross-product consistency.
• Support early customer engagements, design partners, beta programs, and GA readiness activities.
• Work across Cisco product teams, including cloud-managed, SaaS, and on-premises platforms, to ensure a seamless Cisco Cloud Control experience.
• Identify adoption blockers, integration gaps, and customer experience issues, then drive them to closure with the right stakeholders.
• Enable sales, SEs, customer success, and partner teams with clear messaging, repeatable workflows, and hands-on technical knowledge.
• Represent the voice of the customer and the field in roadmap discussions, launch planning, and prioritization decisions.

Requirements

• 8+ years of experience in technical marketing, product management, solutions engineering or a related technical customer-facing role.
• Understanding of cloud platforms, SaaS products, APIs, identity, authentication, and enterprise IT operations.
• Ability to quickly learn complex technical products and explain them clearly to both technical and business audiences.
• Experience working with cross-functional teams across product management, engineering, sales, support, and customer success.
• Ability to create compelling technical content for both executive and deeply technical audiences.
• Knowledge of Cloud Operations, Enterprise Networking, Security, Observability, or Data Center infrastructure.
• Bachelor’s degree in Computer Science, Engineering, Information Systems, or equivalent practical experience

Preferred

• Experience with one or more of Cisco platforms such as Meraki, Catalyst Center, Catalyst SD-WAN, Nexus Dashboard, Intersight, ThousandEyes, Splunk, Secure Access, Collaboration Control Hub.
• Strong communication skills, including presentations, demos, writing, and cross-functional influence.
• Hands-on experience with MCP-based integrations, AI agents, agentic workflows, or AI-assisted operations.
• Familiarity with customer onboarding workflows, tenant/org management, admin roles, API integrations, and enterprise identity models.
• Experience working with enterprise customers and field teams to diagnose adoption barriers and drive platform improvements.
• Strong sense of ownership, urgency, and customer empathy, with the ability to operate effectively in a fast-moving environment

Benefits

• U.S. employees are offered benefits, subject to Cisco’s plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance.
• Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.
• - 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
• - 1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco
• - Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees
• - Exempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)
• - 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next
• - Additional paid time away may be requested to deal with critical or emergency issues for family members
• - Optional 10 paid days per full calendar year to volunteer
• For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco’s policies.