Responsibilities

• Serve as Cisco’s retail technology authority (Cisco Vision, intelligent retail analytics), traveling up to 50–70% to build positive relationships with retail brands, store operations leaders, and IT decision-makers while representing Cisco at industry conferences, advisory boards, and executive events.
• Serve as the voice of the customer by translating retail operational feedback into product requirements, collaborating with Product Management, Engineering, UX, and Customer Experience teams to build roadmap priorities, validate concepts through demos/POCs/betas, and identify market trends and competitive opportunities.
• Drive adoption of Cisco Vision across retail environments by developing repeatable deployment strategies and standard methodologies, collaborating with Sales, Partner, and Customer Success teams, while crafting tailored technical demos, presentations, and collateral (deployment guides, reference architectures, white papers) for retail use cases such as loss prevention and operational visibility, occupancy analytics, and shopper engagement.
• Partner with Smart Camera retail customers to document successful deployments into compelling case studies and identify innovative implementations, translating lessons learned into product improvements and developing training content to strengthen field, partner, and customer technical readiness.

Requirements

• Bachelor's degree with 5+ years of related experience, Master's degree with 3+ years of related experience, or PhD with relevant experience.
• Experience in technical marketing, solutions engineering, product management, technical consulting, or customer-facing engineering roles.
• Experience developing technical marketing content, white papers, deployment guides, and customer-facing collateral.
• Experience delivering technical presentations and demonstrations to C-level executives, technical teams, and enterprise customer/partner audiences annually.

Preferred

• Ability to travel 50-70% to customer locations, industry conferences, and Cisco offices, supporting a multi-region customer and partner portfolio.
• Previous work experience in enterprise networking, IP video, digital signage, AV, or retail technology ecosystems with hands-on experience supporting large customer deployments or technical implementations at scale.
• Experience working with retail brands, retail management companies, retail technology providers, or other retail sector stakeholders.
• Strong understanding of competitive technologies and market positioning.
• Passion for emerging retail technologies and improving guest experiences through innovation.

Benefits

• U.S. employees are offered benefits, subject to Cisco’s plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance.
• Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time.
• U.S. employees are eligible for paid time away as described below, subject to Cisco’s policies:
• - 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
• - 1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco
• - Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees
• - Exempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations)
• - 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next
• - Additional paid time away may be requested to deal with critical or emergency issues for family members
• - Optional 10 paid days per full calendar year to volunteer