Responsibilities

• - Serve as Cisco's hospitality technology authority (Cisco Vision, guest-facing digital experiences), traveling up to 50-70% to build positive relationships with hotel brands, ownership groups, and IT leaders while representing Cisco at industry conferences, advisory boards, and executive events.
• - Serve as the voice of the customer by translating hospitality operational feedback into product requirements, partnering with Product Management, Engineering, UX, and Customer Experience teams to build roadmap priorities, validate concepts through demos/POCs/betas, and identify market trends and competitive opportunities.
• - Drive adoption of Cisco Vision across hotel brands by developing repeatable deployment strategies and standard methodologies, collaborating with Sales, Partner, and Customer Success teams, while crafting tailored technical demos, presentations, and collateral (deployment guides, reference architectures, white papers) for hospitality use cases.
• - Partner with Smart Camera hotel customers to document successful deployments into compelling case studies and identify innovative implementations, translating lessons learned into product improvements and developing training content to strengthen field, partner, and customer technical readiness.

Requirements

• - Bachelor's degree with 5+ years of related experience, Master's degree with 3+ years of related experience, or PhD with relevant experience.
• - Experience in technical marketing, solutions engineering, product management, technical consulting, or customer-facing engineering roles.
• - Previous work experience in enterprise networking, IP video, digital signage, AV, or hospitality technology ecosystems with hands-on experience supporting 10+ customer deployments or technical implementations at scale.
• - Previous experience delivering technical presentations and demonstrations to C-level executives, technical teams, and 50+ customer/partner audiences annually.
• - Willingness and ability to travel 50-70% to customer locations, industry conferences, and Cisco offices, supporting a multi-region customer and partner portfolio.

Preferred

• - Experience working with hotel brands, ownership groups, management companies, or hospitality technology providers.
• - Demonstrated ability to translate customer requirements into technical product specifications and crafting customer success stories, reference architectures, and executive presentations.
• - Experience developing technical marketing content, white papers, deployment guides, and customer-facing collateral.
• - Strong understanding of competitive technologies and market positioning.
• - Passion for emerging hospitality technologies and improving guest experiences through innovation.

Benefits

• - U.S. employees are offered benefits, subject to Cisco’s plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance.