Responsibilities

• Review and interpret ServiceNow (SNOW) stories to perform quality assurance testing on SpecPro data ahead of weekly releases
• Verify data accuracy, including effective dates, configurations, and version control prior to deployment
• Validate rule logic and hierarchical data flows to ensure a seamless and positive dealer spec’ing experience
• Complete and SpecPro and foundational PDM (Product Data Management) training to build knowledge of rule structures, syntax, and testing best practices
• Collaborate with cross-functional teams, including New Truck Pricing, CAE, and our Sales and Marketing teams, to support continuous improvements and release readiness
• Prepare and distribute weekly Dealer Notification Letters outlining updates included in each SpecPro release

Requirements

• BS/BA and prefer 0-2 years of relevant experience OR 4 years of relevant experience in lieu of degree
• Proven customer service experience focused on delivering responsive, high-quality support
• Strong analytical and problem-solving skills, effective communication skills, and organized

Preferred

• Interest in DTNA truck products and a willingness to learn
• Familiarity with Configure, Price, Quote (CPQ) tools or similar systems
• Basic understanding of Boolean logic or rule-based systems
• Ability to thrive in a fast-paced, collaborative environment
• High attention to detail with a strong focus on data accuracy and quality

Benefits

• 401k company contribution with company match up to 8% as well as non-elective company contribution of 3 - 7% depending on age; starting at 4 weeks paid vacation; 13+ calendar holidays; 8 weeks paid parental leave; employee assistance program; comprehensive healthcare plans and wellness programs; onsite fitness (at some locations); tuition assistance and volunteer paid time off; short-term and long-term disability plans.