Responsibilities

• Provide day-to-day technical support, answer questions about product features, and educate clients on best practices for digital advertising platforms.
• Strategic Guidance: Offer tailored advice and recommendations based on client business goals and performance data to improve campaign outcomes and drive ROI.
• Technical Troubleshooting: Diagnose and resolve technical issues related to ad platform implementation, pixel tracking, and campaign performance.
• Data Analysis & Optimization: Analyze campaign data, generate performance reports, and translate insights into actionable optimization strategies for clients.
• Cross-functional Collaboration: Work closely with internal product, engineering, and sales teams to address client needs, provide feedback, and ensure client success.
• Relationship Management: Build strong, long-term relationships with clients, acting as their trusted technical advisor and the primary point of contact.

Requirements

• 5+ years working in a technical account/relationship management/client-facing role.

Preferred

• Bachelor\'s degree in a technical discipline, preferred.
• Proficiency in JS, SQL, HTML, Microsoft Excel and data analysis.
• AdTech & Programmatic experience.
• Experience managing projects cross-functionally.
• Previous experience with web traffic analysis tools and ad serving tags.
• Previous experience working with APIs and SDKs.
• Critical thinking and the ability to think outside of the box.
• Presentation skills for QBRs (quarterly business reviews) and client stand-ups.
• Previous experience working with 3rd party advertising technology companies.
• In-depth knowledge of the ad tech ecosystem, its players, and how it all works.

Benefits

• Medical, Dental, Vision, Life & Disability, & Flex Spending Accounts.