Responsibilities

• Serve as the primary client contact for the copywriting and editorial studio, overseeing communication, feedback loops, scope alignment, and team adjustments while building trusted relationships that drive program growth and new initiatives.
• Partner with Operations and Practice leadership to evaluate opportunities and formulate strategies that improve delivery standards, productivity, scalability, and innovation for content programs.
• Develop fluency in the client’s brand, voice, tone, and editorial standards, ensuring consistent application across all written deliverables.
• Manage, coach, and mentor a team of copywriters and copyeditors, potentially including offshore team members and third-party vendors.
• Foster a culture of editorial excellence, collaboration, accountability, and continuous improvement across writing and editing disciplines.
• Support professional development by providing feedback, identifying skill gaps, and encouraging growth in writing quality, editing rigor, SEO knowledge, and content strategy.
• Ensure copy and editorial deliverables are on track, risks are identified early, and quality standards are consistently met across all formats, including web copy, SEO content, landing pages, email, e-books, sales enablement materials, and partner assets.
• Oversee and continuously improve copywriting and editing workflows, including briefing intake, drafting, editing, reviews, and approvals, to meet service-level objectives.
• Establish and reinforce editorial standards, style guidelines, and quality control processes in collaboration with senior writers and editors.
• Develop and apply qualitative and quantitative metrics related to content quality, turnaround time, and team performance to drive efficiency and optimization.

Requirements

• 5 or more years of experience as a Studio Manager, Creative Manager, or similar leadership role overseeing copywriting or editorial teams ideally within an agency or in-house studio environment
• Proven experience managing high-volume digital content production, including web, SEO, email, and long-form assets
• Strong understanding of editorial workflows, copy quality standards, brand voice, and content governance
• Demonstrated ability to build high-performing teams and strong client relationships through clear communication and collaboration
• Exceptional written and verbal communication skills with confidence leading business discussions with clients and senior stakeholders
• Analytical and data-driven, with experience using KPIs, SLAs, and performance metrics to guide decisions
• Familiarity with project management and ticket-based systems; experience working within Agile or Waterfall methodologies
• Proficiency with common content, collaboration, and project management tools; experience supporting digital ecosystems is a plus
• Self-aware, receptive to feedback, and committed to continuous improvement

Preferred

• Background in copywriting, editing, content strategy, journalism, marketing, or a related field
• Experience supporting B2B and enterprise technology clients
• Project management certification (PMP) or similar training

Benefits

• Our comprehensive benefits program includes Blue Cross Blue Shield PPO Health coverage, as well as a health savings account with employer-funded contributions.
• We also offer Dental and Vision insurance. All of our full-time employees are eligible for Life/AD&D insurance and Short/Long Term Disability insurance free of cost, with the option to add additional voluntary coverage if desired.
• One North’s 401(k) plan allows employees to save for retirement through pre- or post-tax contributions along with employer-matched funds for maximized savings potential.
• Our Transportation Benefits enable employees to also make pre-tax contributions to pay for parking and public transit needs.
• We know how important unwinding can be for inspiration, innovation and productivity. Our full-time employees earn 4 weeks of paid time off, in addition to company paid holidays. Employees begin to accrue additional time off once they reach their 3-year and 10-year anniversaries with the business.
• One North also understands how critical it is for parents to bond with their new additions. We provide paid Parental and Primary Caregiver Leave to assist and support employees who experience a new birth, adoption or foster placement of a child.
• We also offer an Employee Perks Program that offers member-only discounts and corporate rates on everything from pizza and the zoo, to movie tickets, car rentals, and hotels.