Responsibilities

• Student Communications Strategy & Implementation (45%)
• Lead the planning, development, and implementation of communications that support continuing students throughout their enrollment experience.
• - Develop, coordinate, and implement communications across email, websites, digital displays, print, forms, and other communication platforms.
• - Serve as the primary communications partner for Financial Aid & Scholarships, the Office of the Registrar, One Stop Student Services, Student Financial Services, collegiate partners, and other campus offices by developing clear, timely, and student-centered communications across multiple communication channels.
• - Translate complex policies, deadlines, and administrative processes into communications that are easy for students to understand and act upon.
• - Coordinate and manage recurring communication cycles and workflows, annual calendars, content review cycles, and operational communication processes to ensure information remains timely, accurate, and aligned across enrollment services.
• - Review and recommend improvements to communication strategies that reduce student confusion, encourage timely action, and improve the student experience.
• - Develop and coordinate communications related to enrollment processes, financial aid & scholarships, registration, billing, academic deadlines, student services, and other continuing student initiatives.
• - Maintain consistency across student-facing communications by coordinating messaging, reviewing content, and helping ensure alignment with University and campus brand, accessibility compliance, and communication standards.
• - Develop communication plans for new initiatives, policy changes, and student service improvements in collaboration with enrollment and campus partners.

Requirements

• Bachelor's degree in Communications, Marketing, Journalism, Writing, Public Relations, English, Digital Media, or a related field plus at least two years of relevant professional experience; or an equivalent combination of education and professional experience totaling six years.
• Experience developing communications across multiple digital and print channels.
• Strong written, editing, and organizational skills.
• Ability to collaborate with others, manage multiple projects with competing deadlines while maintaining attention to detail.

Preferred

• Experience working in higher education, enrollment management, student services, or a similarly complex organization.
• Experience developing communications that simplify complex information for diverse audiences.
• Experience managing communications for operational or service-oriented units.
• Experience coordinating communication calendars and multiple concurrent projects.
• Demonstrated ability to collaborate effectively with colleagues from diverse functional areas.
• Commitment to creating inclusive, and student-centered communications that comply with digital accessibility requirements, standards, and best practices.
• Experience using Drupal or a comparable CMS (HTML and CSS knowledge is a plus)
• Experience creating and maintaining email communications using CRM (customer relationship management) email marketing platforms such as Salesforce or Technolutions Slate
• Experience using website analytics to improve communications and digital content.
• Experience with Adobe Creative Cloud, particularly InDesign, Photoshop, and Acrobat.

Benefits

• The University Offers a Comprehensive Benefits Package That Includes
• - Competitive wages, paid holidays, and generous time off
• - Continuous learning opportunities through professional training and degree-seeking programs supported by the Regents Tuition Benefit Program
• - Low-cost medical, dental, and pharmacy plans
• - Healthcare and dependent care flexible spending accounts
• - University HSA contributions
• - Disability and employer-paid life insurance
• - Employee wellbeing program
• - Excellent retirement plans with employer contribution
• - Public Service Loan Forgiveness (PSLF) opportunity